Reviews
Jennifer, Jason and staff in Service dept.
Jennifer, Jason and staff in Service dept.at West Herr Acura are top notch.. job well done!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kevin was a great salesman to work with, easy deal,
Kevin was a great salesman to work with, easy deal, everything you hope a new purchase to be.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pathetic service!
Pathetic service! Our daughter is in Buffalo for college. We had her 100k service done at West Herr, it had to be corrected at our Acura dealership in San Antonio, Texas. I spoke with the service manager at West Herr, complete incompetence. My daughter will get her inspections done at Jiffy Lube before I send her back to this place. I just hope the NE USA Acura dealers aren't as worthless as this place was. They kept my daughters vehicle multiple days before even looking at it.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear this was your experience with us, John. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
If you ever want to contact me my information is John Lopez, (210) 792-7767 or at john.m.lopez95610@gmail.com
Service was great and jenifer was superb.
Service was great and jenifer was superb. She went out of her way to help. Bernard
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Julia took excellent care of my Escalade issue and was
Julia took excellent care of my Escalade issue and was friendly and professional. West Herr is the top dealership in the region!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service I received was exceptional.
The service I received was exceptional. I was away from my home in PA when I needed service urgently and went to West Herr for help. Jen and Julia not only resolved my problem, but were able to contact my home Acura dealership and complete a warranty claim. The part was delivered overnight and I was on my way. Exceptional service from friendly, helpful people.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service was great and work was completed in a timely
Service was great and work was completed in a timely manner, the service advisor new her information
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Awesome service from beginning to end.
Awesome service from beginning to end. I wouldn’t take my Acura anywhere else for everything from inspections and oil changes to repairs and maintenance. No need to change anything. This place is perfect. Thanks, team!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Julia was very professional, service was very quick, all
Julia was very professional, service was very quick, all concerns were addressed. I Strongly recommend West Herr Acura
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nick is professional , courteous and was very helpful
Nick is professional , courteous and was very helpful when I was deciding which car to focus on
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
