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West Herr Acura of Buffalo

(271 reviews)

Reviews

(271 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Acura of Buffalo from DealerRater.

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Jennifer, Jason and staff in Service dept.

Jennifer, Jason and staff in Service dept.at West Herr Acura are top notch.. job well done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Kevin was a great salesman to work with, easy deal,

Kevin was a great salesman to work with, easy deal, everything you hope a new purchase to be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Pathetic service!

Pathetic service! Our daughter is in Buffalo for college. We had her 100k service done at West Herr, it had to be corrected at our Acura dealership in San Antonio, Texas. I spoke with the service manager at West Herr, complete incompetence. My daughter will get her inspections done at Jiffy Lube before I send her back to this place. I just hope the NE USA Acura dealers aren't as worthless as this place was. They kept my daughters vehicle multiple days before even looking at it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are sorry to hear this was your experience with us, John. We have forwarded this on to our Service Manager to look into this further for you. Thank you.

Consumer response

If you ever want to contact me my information is John Lopez, (210) 792-7767 or at john.m.lopez95610@gmail.com

Service was great and jenifer was superb.

Service was great and jenifer was superb. She went out of her way to help. Bernard

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Julia took excellent care of my Escalade issue and was

Julia took excellent care of my Escalade issue and was friendly and professional. West Herr is the top dealership in the region!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service I received was exceptional.

The service I received was exceptional. I was away from my home in PA when I needed service urgently and went to West Herr for help. Jen and Julia not only resolved my problem, but were able to contact my home Acura dealership and complete a warranty claim. The part was delivered overnight and I was on my way. Exceptional service from friendly, helpful people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service was great and work was completed in a timely

Service was great and work was completed in a timely manner, the service advisor new her information

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome service from beginning to end.

Awesome service from beginning to end. I wouldn’t take my Acura anywhere else for everything from inspections and oil changes to repairs and maintenance. No need to change anything. This place is perfect. Thanks, team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Julia was very professional, service was very quick, all

Julia was very professional, service was very quick, all concerns were addressed. I Strongly recommend West Herr Acura

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Nick is professional , courteous and was very helpful

Nick is professional , courteous and was very helpful when I was deciding which car to focus on

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.