West Herr Acura of Buffalo

Jason showed care when I took my Acura MXD for oil change and NYS inspection.

The customer service is outstanding very genuinely friendly, informative abd honest, I would truely recommend west Herr Accura

Friendly and helpful. On time. Comfortable guest lounge. Bath room was clean. Good coffee. Expensive

Jason was awesome. He explained that the service staff was behind and came out and told me about issues with my car.

All I can say is “Fourth time is a charm” ❣️ This is my 4th new Acura; never disappointed, always treated like family ❤️ I’ve always been so pleased with Acuras design, especially their interior; none other compares ❣️❣️❣️ Top salesman ‘Kevin Wisniewski’ is our only choice !!! Thanks again Kevin & God Bless

I found the vehicle I wanted on the lot on a Saturday, completed the transaction on Tuesday and picked the car up on Wednesday. Technology in the car is much more advanced than what I was driving so I did needed to return for a second visit to understand features but all concerns were addressed.

Overall happy with service from West Herr Acura. They want to get it right for the customer

Ok let’s start with the fact I’ve purchased over 10 vehicles from west Herr in the past 10 years… I’ve never been disappointed with the vehicles I’ve purchased until now.. and the fact that the GM @ Acura has ignored me about it.. so I’ve purchased a 2020 gmc Sierra Denali 3L Duramax in September 2023 n within the second month I had it the timing chain blew.. apparently this was the second time! At least that’s what the mechanic said at west Herr… in which they had it for about a month.. then the check engine light came on 3 more times within the next 2 months after that… for a knock sensor… n some other things .. a valve n again they’ve had it for another month. I was told on Friday from my advisor working on the vehicle that the part finally came in and they would work on it Monday… then they were going to drive my vehicle for 200-300 miles and I would have it back on Thursday..well today is Thursday I was suppose to get it back today 4/4/24 but the advisor has not contacted me yet today. the truck is a dud… a lemon… never had I ever had so many problems with a newer vehicle ever.. wish I never bought it… or better yet wish west Herr would make it right for a loyal customer! I should’ve just kept my Acura.

Service team thinks they can yell at you and swear at you worst experience ever they need a new service team or they need some new training on how to treat customers

Ciara and the West Herr Accura service team always provide excellent customer service and the technicians maintain my RDX. Always professional and friendly. ⭐️⭐️⭐️⭐️⭐️ 😃