Sheehy Toyota of Laurel

This was the WORST experience that I have ever had at a Toyota dealership. The cars is excellent. The dealership sucks! I bought the car on October 24. I still don’t have my spare key! I called Toyota corporate and they said that it was unacceptable! It also too 2 months to get my paperwork. They have earned all of their bad reviews!! NEVER AGAIN!11

I had a great experience the sales person was very knowledgeable and gave me the time I need to make the right decision very satisfied with the service.

Purchased 3 cars from this dealership already. Worked with me throughout the whole process and made it very easy. Will recommend everyone that I know to purchase a car from them.

Sold me a used car and upsold me on the MVP plan. What they failed to mention is that their service department ONLY works on Toyota's. It would have drastically changed my decision. They actually send me to other dealerships with my own time and money to fix car issues that I inherited. So much for that MVP plan. Almost a year later, all my cars issues still remain. Service department as a whole is not nice. You should also know; oil changes take 2 to 3 hours at this place. That IS with an appointment. They don't care here. I was taken advantage of. Instead of making it right and fix my car issues, they just pushed me out.

Be very careful with the Sales rep here and the ability of the service department. They will lie in your face. Don't expect service outside of the oil change and tire rotation in a timely manner. Been months and still waiting for a small part for a door handle. Get the same run around every call and visit. Sales rep made a promise and lied basically to get me in a car and even with proof of promise apparently Sheehy can’t fulfill. Not a business with integrity, would not recommend.

This location’s customer service has been an absolute nightmare! They say car buying in your early 20s is swimming with sharks, and I now understand. The way the employees like Deborah, Newton, Shawn, and other managers at Sheehy Toyota of Laurel have communicated with me so condescendingly has been appalling. The title work on my car has been incorrect for over 4 months. I have been reaching out for help in person, through email and many phone calls , and received incorrect tags and titles throughout the process even though our paperwork is correct. Through many turns and phone calls, this location has held my title hostage and not completed their contract for over 5 months of me having the vehicle. When I reached my breaking point, I contacted Toyota’s Headquarters, but quickly was told that this Toyota dealer is independently owned. They have no control other than being a central directory for phone calls. Deborah Cox, in specific, was designated to oversee and communicate with me on behalf of Toyota Sheehy of Laurel. In the end of my interaction today, she told me that she is “not a psychic” after being asked if I could pick up my 5 MONTH LATE TITLE today! She spoke as if I was an inconvenience to her after asking for what other solutions besides returning my property after months and months of waiting they would see appropriate for my situation… I could give countless other examples of asking for managers contact information and never receiving it, or being BULLIED for months by countless employees, and then being told by a Deborah that repetition of these actions “is not bullying”. I rarely leave reviews for any location, but to stay silent and not acknowledge the multiple employees and unprofessional actions committed within my experience for others to hear would be immoral. If you’re looking for a location to buy a car and patronize, I strongly encourage you to consider other Toyota dealers.

The GM, Chris reached out and the best he was willing ro do was split the cost of repair. Even after telling me the value of the vehicle has gone down to $4000 since it has a bad transmission. I drove it max 1000 miles so they say. I think it was under. Just because it was a used vehicle shouldn't mean you're buying at your own risk especially from a reputable name. They claim they didn't know of these issues when the car was sold to me. Paperwork left by the previous owner showed there was an engine issue. This was never disclosed to me. And now I'm stuck with a car that doesn't work nor do I have the money to fix it.

I purchased a 2013 Ford Escape in March 2023 which had hidden defects. After purchasing I discovered a document showing the engine shuts off while driving. Was this fixed? The first time I used the AC it started leaking under the dash. Come to find out, the vehicle needs a new transmission for $5600. The SUV isn't even worth that amount. Don't trust the Sheehy name. It's all about money not customers.

Hi Mr. Dyken, This is Jack T, I dropped my 22 Toyota Venza off for service last Thursday. I called on Monday and couldn't reach Mr. Mathew, who I think is my service advisor on the first call. I called again and was able to speak to him. We barely talked it seems like he's busy somewhat since it's only 2 mins phone call since he described the tech can't find anything wrong with the electrical. I had described and told him that I had a video if he ever call or email me for that video. He asked me to send him the clip of the text message from Sheehy. I told him I'll be happy to send him that video that I took. I sent 3-4 videos and never get a response back. However, I have reached out to him by calling him to confirm that he received the video that I sent. I called back the next day which is on Tuesday 2-3 times and left him 2 voicemails. I called this morning and just about 4 pm I called again to reach him and left him a voicemail again. I also called you to leave you a message. I'm not satisfied at all. I need to pick up my vehicle by Thursday, tomorrow, and the latest is on Friday. In the meantime, I'll need to get an update. On my first and second visits to the dealership service, I'm extremely unsatisfied with the level of service. This is my 3rd time, that I'm willing to give you guys another chance of servicing my vehicle. Ps: Looking elsewhere for service even though you're a SHEEHY VIP MEMBER bs

Summary: Textbook Stealership. Don’t waste your time. Sheehy vaunts their all-online, direct buy service. Acccordingly, I was excited to find a vehicle I liked at a fair price, including taxes and fees, on their site. I initiated the buying process. After doing so—after submitting various documents and consenting to a hard credit check, etc.—a sales rep(/scammer/crook) responded nearly instantly with a final invoice/sale offer. Great! But wait! It included a clearly bogus $4,000 dealer add-on called FRONTGUARD, described (only after I asked) as a silly paint protection film. I asked for this to be removed, noting that I had declined various add-ons while setting up the purchase, and that FRONTGUARD had not been advertised or disclosed anywhere up to this point. Besides, I can wax my car for free. Multiple sales reps flatly refused to remove the FRONTGUARD “service” multiple times when I politely asked. Clearly, then, this is a dealer MSRP markup (and not a small one!) masquerading as a “product” to reel in buyers. In other words, a bait and switch. I wouldn’t mind this—lots of dealers are marking above MSRP—except that this sneaky add-on was tacked to the price AFTER I had provided documents, credit info, etc. At least other local dealers have the decency to disclose their markups up-front without essentially stealing your personal information and wasting your time. I would describe this as unethical and unprofessional sales conduct at best. But wait! It gets better: When I indicated that I wouldn’t be proceeding with the purchase with FRONTGUARD included, Sheehy disclosed that another customer had actually placed a $2,500 deposit to reserve the vehicle I was attempting to purchase days BEFORE I even looked at it. They were apparently hoping to sell it out from under this poor soul (and presumably still are—get there soon, kind soul, or better: get your deposit back and run!). Again, unethical at best. Cherry on top: Shawn Olsen, Todd Bell, and Kelvin Brooks—the unethical Sheehy salesmen involved in this proposed transaction—explained that, after all, the direct-buy portal where I uploaded all my docs and initiated the purchase, and which included detailed pricing information, was “just” an “automated system” that apparently had no bearing on the final purchase price they planned to offer. I’ll note that the scammy FRONTGUARD isn’t disclosed anywhere in this system. I don’t even know what to say about this . Just stay away. I’ll be happily taking my business elsewhere.