EchoPark Automotive Phoenix

I was very impressed with Echo Park there was no pressure to buy the vehicle. I saw two vehicles online and I went in and talked to Joseluis Cortes about them. I was car shopping for my daughter and I wanted a vehicle with low miles and warranty still on it. They had a 2025 Kia soul the 25,000 miles on it and the warranty from Kia was still good. Joseluis help my daughter get financing. He did explain some extras warranties she could have bought, but did not pressure her into buying them. She got the car and took it to our mechanic and he said the car was in great shape no problems with it. I just really appreciate the honesty and the kindness that was shown to my daughter as she was buying this car. I definitely would recommend Echo Park car dealer as a place where you can buy a good used car for a decent price. They don't haggle over the price.

I was very pleased with the staff at Echo Park dealership. Joseluis Cortez listen to what I want to look at, did not try to sell me a different vehicle, went over all of the options to buy extra for the vehicle.(which I declined). He did not pressure me into buying anything extra. He helped with financing, got my answer right away and went home with the vehicle I wanted that night. I was able to get a warranty from the dealership for 1,000 miles or one month and all of the remaining warranty on the Kia for 4 years. After buying the vehicle we had it checked out by our mechanic and he said the vehicle was in great condition no problems. I just want to thank Echo Park dealership for being honest. I would definitely buy another vehicle from them.

Wife and I are here in Avondale Az for the 2nd time today this time going on 2.5 hours, we dropped off our loaner car and was supposed to pick up a check since they were buying back the car we were sold because it needs 6-7k of work done to it. Tony the manager told us he's waiting on one other person to sign off on the check this morning. This is the 2nd time we arrived and I asked the gentleman at the desk for either the check or the car and he's reply was that's not how it works. Corporate has been made aware of this but so does the potential buyers. Not exactly the way I want to spend my day. Come on EchoPark do better!

This was a smooth and painless experience. Thank you Phil for all your help and kindness! Ahhh, I'm so excited for my new ride!!! Blessings to you!

We visited EchoPark in Avondale because we were interested in purchasing a Lucid and potentially trading in our 2025 Hyundai Sonata Hybrid Limited. We provided our salesperson, Damian, with the VIN and information about the vehicle. After speaking with the dealership’s buyer, Damian told us the trade-in value would be a minimum of $23,000, pending an in-person review. Because I wanted to make sure I understood the offer correctly before returning, I asked Damian to confirm it in writing. He texted, “Could be more after we see it, but that would be the minimum.” He later repeated that the buyer had said a minimum of $23,000, told me I had it in writing through his text, and said EchoPark “doesn’t play games here.” We continued visiting other dealerships and returned to EchoPark later that afternoon. By that time, the Lucid we had originally looked at was already in the process of being sold. We understood that vehicles can sell quickly and did not hold that against the dealership. We still decided to have our Hyundai appraised because we were open to considering another vehicle. After inspecting our Hyundai, EchoPark offered us $20,000, which was $3,000 below the minimum Damian had repeatedly confirmed earlier that day. When we questioned the difference, the conversation with the buyer felt defensive and argumentative rather than focused on clearly explaining why the written minimum had changed. What bothered us most was the lack of ownership after the discrepancy became clear. Damian had been the person communicating with us throughout the day and repeatedly assuring us that $23,000 was the minimum after checking with the buyer. I understand he was assisting other customers, but he did not meaningfully help explain or resolve the conflicting information once we returned. We asked to speak with the manager, Christian. After reviewing the situation, he returned with an offer of $22,000 and said there was an issue with the sunroof. The sunroof had opened and closed normally in our experience, and no specific malfunction was demonstrated or clearly explained to us. Christian later sent the offer in writing and explained that the $22,000 included a temporary $500 promotional bonus. That meant the underlying appraisal was $21,500, still $1,500 below the written $23,000 minimum. Our issue was not simply that the final appraisal was lower than we wanted. We understood that an offer could change after an inspection if a legitimate condition issue was discovered. The concern was that $23,000 had repeatedly been presented as the minimum, with the possibility of going higher after inspection, yet both the initial and final offers were below that amount. Based on our experience, future customers should ask whether a trade-in figure is truly a minimum or only a preliminary estimate, keep all communications in writing, and be prepared for the in-person offer to differ from what was previously communicated. The conflicting information and the way the situation was handled caused us to lose confidence and walk away.

Disappointing financing experience after a long trip Before visiting EchoPark Phoenix–Avondale, I selected a 2025 Nissan Kicks SV and contacted the dealership through live chat. I specifically asked whether the online price was accurate and whether there were any hidden charges. I was told that EchoPark was transparent and that the listed price was real, with no hidden costs. Based on that information, I researched the vehicle, scheduled an appointment, and traveled approximately 41 miles by Uber to the dealership. I worked with John, who was polite, professional, and helpful. He explained the vehicle and allowed us to test-drive it. I liked the car and clearly explained my employment situation before submitting the financing application. I had recently started a new job and had a signed offer letter, but I had not yet received my first pay stub. John told me that this should be acceptable because some lenders accept an offer letter as proof of income. We completed the financing forms and received an offer at approximately 13% APR, which I was prepared to accept. However, the payment details also included approximately $4,000 for an extended bumper-to-bumper service contract and around $1,049 for GAP coverage. I asked for these optional products to be removed because the vehicle still had manufacturer warranty coverage and I did not want to increase the loan unnecessarily. After waiting about 10 minutes, another employee, Tony, informed us that the lender required a pay stub and that the offer letter was not sufficient. He explained that the lender’s requirements had not been reviewed correctly at the beginning. The timing was frustrating because I had already disclosed my situation before the credit application and had been told that the offer letter would be acceptable. I cannot say whether the financing decision was connected to my request to remove the optional products, but the experience left me uncomfortable and disappointed. I spent considerable time and money traveling to the dealership based on information that turned out to be incomplete. John was courteous throughout the visit, but EchoPark should verify lender income requirements before encouraging customers to travel long distances and submit financing applications. My advice to other buyers is to get written confirmation before visiting about: Whether an offer letter without a first pay stub will be accepted The complete out-the-door price Whether extended warranties and GAP coverage are optional All lender documentation requirements This could help other customers avoid wasting time and transportation expenses.

Jose was absolutely wonderful & made the process very smooth. Would definitely come back to this dealership again!

John and Phil were awesome. I appreciated the low pressure environment as well as putting the best price forward immediately. I did a lot of research and they had the next best price beat by about $3,000.

John and Phil were both amazing and got me into a great deal and made it super easy. Appreciated the low pressure, no haggle environment as well. They put their best price forward and that was that. I did a lot of research and they had the best price forward what I was looking for in the Phoenix valley area, they had the next dealership beat by about $3,000.

I purchased a 2023 Hyundai Kona SEL Electric car from Echo Park in Avondale on March 28th, 2026 and the finance manager or sales person never disclosed to me that they were taking my vehicle registration that I paid until May 2027 and used it to pay for my new registration. In my eyes, these should be two different transactions. This seems very shady. I should have received a check from the DMV for overpaying on my old car. Which I usually get with each new car I purchased in the past. I thought I was paying for a brand-new registration for my 2023 Hyundai SEL Electric car, but the DMV said they used my refund to pay for part of my new registration. I feel like the dealership did this to make more profit. The finance person only talked to me for about 2 minutes. They never asked how I wanted the title of my car. I felt like they didn’t go over things well. If you buy a car from Echo Park, really look over your contract and ask a lot of questions. I would buy a car from Carvana or Car Max to avoid the $699 doc fee and $699 paint protection fee. These are just junk fees to make the dealership rich. I will never do business with this dealership again. Dennis C