Mazda of Gladstone

Service was performed well and done on time. I will return for more service when the time comes.

As usual, the work I required was done on time and completed well. Alan in Service thoroughly explained all items and costs, including items requiring estimated costs. I was kept updated on progress, and the price came in under what was quoted.

Every thing was on time and the work performed was what was requested. They did not attempt to sell me service not required.

Went above and beyond. Completed everything on my list and they did more. Thank you

Jeff in sales and Tom in finance were exceptionally professional, straightforward, and easy to work with. I appreciate their down-to-earth personalities and no-nonsense approach. This dealership is not like the others. I will absolutely return for future car purchases and refer friends. Thank you!

Jeff was absolutely delightful and extremely knowledgeable. He also had credibility and always eager to help and answer questions and guided me through downloading the My Mazda app on my cell phone.

This review pertains to only the Sales/Finance Department: First, I want to commend Octavia and Clark for their outstanding service. They were incredibly patient, answered all my questions thoroughly, and never made me feel pressured to make any decisions. They made me feel welcomed and appreciated as a customer. However, my experience took a turn for the worse when I entered the finance office. The process took an agonizing THREE hours, and during two of those hours, we sat in complete silence. The financial manager made multiple errors, forcing us to restart the process, which resulted in the final documents being confusing. Additionally, the odometer value on the documents was incorrect. To make matters worse, the dealership failed to follow through on my request to have the license plates sent to the dealership for pickup. It has been almost three months, and I still have not received my plates. My temporary plates expire in one week, which is causing some anxiety. I tried reaching out to the dealership via text on 04/14 and 04/21, but I received no response. I eventually spoke with the GM on 04/24, who told me that the DMV had made a mistake by not following written instructions. However, upon contacting the DMV, I discovered that the dealership had submitted the form using an incorrect method, and now I need to go through the reinstatement process to get my plates sent to my home address. Loving my new car, but will not be returning for my next purchase or recommend to anyone.

I had a pleasant and straightforward experience purchasing a new car through Mazda of Gladstone.

Straightforward, knowledgeable and responsive staff. No hard sell and no games which was much appreciated.

Service was provided as agreed and the walk thru video was a TEN!! There was no pressure for other services I didn't need or requested! I was confident that the vehicle was inspected from bumper to bumper by a Pro!!