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Mazda of Gladstone

(2,135 reviews)
2023 state dealer award
View 16 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(2,135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mazda of Gladstone from DealerRater.

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Amazing staff Erin and Daniel were amazing 🤩. Five star...

Amazing staff Erin and Daniel were amazing 🤩. Five star service . Managers are amazing and really helpful as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

If you want to be treated as a person and shown dignity...

If you want to be treated as a person and shown dignity and value, this is the dealership for you! After 30 days of “shady dealerships and used car shops I was done. I had settled on buying a used Mazda but I didn’t want to go far from Vancouver. I gave myself until the end of my birthday month. With five days left I felt to search Mazda dealers website. I found three cars but Mazda of Gladstone stood out. Tyne contacted me, sent me car information, and answered all my questions. The next day I got a cab from Vancouver, WA and test drove two cars at Mazda of Gladstone. Tyne was professional, patient, and knowledgeable. Then came time to crunch the numbers: Matt worked hard to better my Credit Union APR and kept me in budget! I was blown away. They never rushed me when I needed time. I left and took the bus home. That evening I called Matt and sealed the deal. The next day Tyne delivered my new-to-me car during my lunch break. I signed all the paperwork-it was a breeze.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Pretty quick service appointment. Friendly desk person. I...

Pretty quick service appointment. Friendly desk person. I don't want to type 15 words.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mazda of Gladstone was fantastic, it doesn't feel like...

Mazda of Gladstone was fantastic, it doesn't feel like they are gouging customers with prices like some other dealerships are doing. Erin was great, arranging the test drive and taking a lot of time to explain all the features in the car (and there are a lot!). When I realized I had forgotten my checkbook for the down payment, Erin even followed me to my bank to pick up a cashier's check and take it back to the dealership so that I wouldn't have to go back. She really went the extra mile! The best dealership and salesperson experience I've had in a long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Tyne was amazing in all aspects. She helps me to find the...

Tyne was amazing in all aspects. She helps me to find the exact vehicle that I wanted and helped to make the whole buying process smooth and simple. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The staff was wonderful and Kenra was not only helpful,...

The staff was wonderful and Kenra was not only helpful, but attentive and pleasant to be around. Highly recommend her service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Tyne, Clark, and Daniel made my buying experience quick...

Tyne, Clark, and Daniel made my buying experience quick and easy. Tyne and Clark were extremely knowledgeable about all Mazda features and helped me through every step of the purchasing process. Very quickly after arrival I was given a test drive and then went through the purchase process. I was offered extended warranties but they were not so pushy as to be rude or waste my time, Im glad the only reason I had to wait was because the people ahead of me were taking so long. Daniel tracked down a car from another dealership and had it redirected for me to purchase. I didnt think I would be able to get my desired car until months into 2022 but Daniel made it possible. Big thanks to the whole team and a MASSIVE thank you to Daniel for getting my car redirected to their dealership. Great experience all around!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a smooth experience with Mazda Gladstone. My first...

I had a smooth experience with Mazda Gladstone. My first car purchase and Erin made it very easy for me. After I looked up some options on the website Erin reached out to me and emailed me some options we made an appointment for a test drive. Looked up couple options did a test drive together which was long enough to feel the car. She was with me the whole time in the office during my visit. Gave me a lot of information about the car. We sat in the car and she showed me how to use the features and everything while waiting for paperwork. And she told me I can visit anytime if I have any questions about the car. I am very happy with my purchase and experience at Mazda Gladstone. it was nice to work with Erin.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Mazda of Gladstone is the fifth dealer I visited. They...

Mazda of Gladstone is the fifth dealer I visited. They didn't have the color and the trim I wanted either. But Lidiya, and the team said they would find it somewhere... , and they did! A brand new beautiful white CX-30 arrived only a week later without delay during severe snowstorm, and Lidiya immediately delivered it to me. Pretty amazing.. She was so confident, knowledgeable and kind. (and such a car lover :) Thank you so much all for getting me the car I love!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lidiya and Tyne were super helpful, friendly, and fun to...

Lidiya and Tyne were super helpful, friendly, and fun to talk to throughout the whole process. Dan was great as well, I appreciated the time and effort they put in to help us find a new car after ours was totaled. Thank you guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.