Matthews Kia of Clay

went there after seeing a 2012 forte kia at the burdick dealership. Since they were very busy we decided to go to fuccillo kia of clay to check the car out. The sales person didn't know a darn thing .. said he worked there for only 3 mths. When we expressed we were interested in the 2012 forte kia he told me it wasnt out yet. We expressed to him that we just came back from burdick and they had the car in their showcase. He brought us to some 4 door kia and said that the car we're interested in was probably at one of the other locations. So I told him what location because I'm really interested in the car. He brought us inside so he can talk to his supervisor about it. When he walked in there the supervisor was so down right rude and talked so loud that we heard him .. he said .. that he needed a down payment for the car in order for them to ship the car to their location and that he would only deal with serious buyers. HELLLO WHAT DO U CALL MY HUSBAND AND I ??? the sales person came out and was goin to sugar coat what his rude supervisor said but my husband cut him off with " I heard what he said we will go back to burdick and give them our business" .. I just can't believe how rude they are. Will NEVER recommend that place to ANYONE and instead of fuccillo slogan as "we're HUGE" should be more like "we're RUDE "

Dissatisfied. While the sale of my vehicle at Fuccillo Kia of Clay went fairly smoothly that is where their customer service ended. There is minimum service after the sale. I was told I was purchasing a safe and reliable vehicle which mine turned out to have issues in both areas. Issues the service department and management were unwilling to address seriously with 19 repairs at their dealership in 8 months. Instead they opted for quick fixes or just resetting dash lights. It was in multiple times for several problems and several times they just reset the system instead of trying to find the problem to fix it. When one of my sliding doors kept getting stuck they refused to fix it. It was difficult to get a loaner vehicle. At my last service visit there the Service Manager did not even want to tell me what work had been done to my van. Very disappointing experience.