Reviews
I was very disappointed that with all my warranties and
I was very disappointed that with all my warranties and expenses with the vehicle, you could not replace a light bulb with no charge!!!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I have been coming to this KIA Dealership since 2006.
I have been coming to this KIA Dealership since 2006. Started as Citrus KIA, then Jenkins Kia. The Service Department, Parts & Sales Department are all great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being such a loyal customer of Jenkins Kia of Crystal River. We look forward to continuing to serve your needs.
Timmy Torres is always a pleasure to work with.
Timmy Torres is always a pleasure to work with. This was my 2nd vehicle purchase with him. He is extremely knowledgeable and explains everything in such a way it is easy to understand. Never a rush or high pressure sales. Timmy takes time with you. Syed in the Fianace Dept was great to work with. He explains everything to you in a way it is very easy to understand. I went to this dealership to have my Telluride serviced, my service advisor is Devin who is an asset to that department. He is extremely knowledgeable, friendly takes the time with you explaining what is happening with your vehicle. I then punched a new Telluride.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the positive feedback. We're glad to hear our team made your vehicle purchase and service experience smooth and informative at Jenkins Kia of Crystal River. Enjoy your new Telluride.
Took 4 visits and over 6 months to get defective
Took 4 visits and over 6 months to get defective mouldings replace on my Kia Stinger. Original service rep completely dropped the ball. I left an appropriate feedback on Google. A day or so later I got a call from Jamie, she was very appologetic and she and Will were able to get my problem taken care of. They were both 5 star.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, Customer satisfaction is important to us. It makes us glad to know our Service Team could reach out to assist you, however, we would like to address your feedback regarding the wait you experienced for a molding replacement on your Kia Stinger. Please contact us directly at your earliest convenience. Sincerely, Your Team at Jenkins Kia of Crystal River (352) 770-8237
Misleading sales associate Israel gave great deal, but
Misleading sales associate Israel gave great deal, but lacked information on full consequence of said deal
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Your sales experience is important to us. We would like the chance to speak with you about the level of communication and customer care you received from our Sales Team when purchasing a vehicle. Please give us a call when you have a moment to further discuss your feedback in greater detail. Thank you, Your Team at Jenkins Kia of Crystal River (352) 770-8237
Steven was considerate and friendly during my service.
Steven was considerate and friendly during my service. When I asked him we'd drop what he was doing to go back into the shop to find the status of my repair immediately, which I thought was very helpful. Sometimes, just know what's going on makes it seem like things are being done in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our team is glad to have been helpful during your service visit at Jenkins Kia of Crystal River. It's great the status updates enhanced your experience. We appreciate your feedback and hope everything remains well with the repair.
Very responsive and knowledgeable check in and quickly
Very responsive and knowledgeable check in and quickly resolved my problem. Would definitely recommend this service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're grateful for your recommendation and support. Thank you for choosing Jenkins Kia of Crystal River.
The entire service experience was professionally handled
The entire service experience was professionally handled and everything O needed was taken care of. Excellent service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're glad our team at Jenkins Kia of Crystal River provided you with a seamless experience.
Very professional and all the employees are very polite
Very professional and all the employees are very polite and respectful. Kia place are extremely clean and very comfortable! Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad you enjoyed your experience at Jenkins Kia of Crystal River. Thank you for the kind words and take care.
Staff is fine - nice, attentive, knowledgable.
Staff is fine - nice, attentive, knowledgable. Service took a long time for a simple oil change. Needs to get better for simple maintenance service.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We truly appreciate your honest feedback and apologize for the negative experience you have had. We will certainly use this as a coaching opportunity for our associates. Thank you, Jaimie Cummings Customer Relations Manager