Ira Toyota of Hyannis

Check in takes forever even though all of my info was already filled in online days in advance. Waited 45 minutes for a shuttle. Absolutely miserable. Girl who worked at the check out desk was beyond rude, didn’t say please or thank you once. Barely made eye contact, acted like sitting there using a computer was the hardest thing she’d ever done in her life. The absolute rock bottom drop in quality of this dealership since IRA took over is beyond noticeable. Super disappointed every time I go now.

Things were slow today because of IT challenges but a young lady at the counter went above and beyond to get a the job done. The things that keep you coming back.

The sales person we had was excellent when we bought our used 2020 RAV4. His name is Curt Baker. When I called to set up an appointment for service, it took over an hour to get to speak with someone. When I checked in, the attendant said,” Let’s see,the last time you were in was at 35 thousand miles”. I told him that we bought the car used and it had 8,000 miles on it! As a side note, I waited 2hours for a grease and oil,tire rotation. It was unpleasant,for me, with the TV sound and people talking on their phones. Next time I will try to remember to bring ear plugs.

Friendly service. Great staff. JR was the best. Constant communication. Local dealer on Cape Cod. No need to go off Cape

Simple oil change quoted 1 hour to 1 and a half hour. I was first service call of the day! Car was delivered outside the waiting area 20 minutes before they came and told me it was ready! It appears that customers are simply a daily annoyance that must be tolerated in order to get a paycheck!

I worked with Kate yesterday. She was efficient, friendly, very professional and made me feel like my satisfaction was her goal. Kate explained everything well so that I could understand and make a good decision. I was extremely happy with her service. As usual, the technicians who work on my vehicle do a wonderful job. I wouldn't consider going anywhere else.

Great customer service, comfortable waiting area, quality auto service. They always do a good job and keep my maintenance up-to-date with reminders and updates.

I was very impressed with Ron in the service department. Very pleasant, knowledgeable and attentive to my vehicle needs. He is a keeper! P..S The shuttle driver was also very nice!

Very appreciative of the customer service aspect (A+ to Katey Decosta) as well the technical competence. I appreciate the spacious area allotted to customers, the coffee, the outdoor benches, the cleanliness, the availability of rental cars and the Internet cafe and the diligence and attention paid to both myself and my vehicle. It’s worth the hour and a half drive from Provincetown.

Craig Kinney was most helpful and would recommend him highly he was terrific an explained as much as he could all the bells and whistles Tim was able to help when Craig not in