Reviews
After making app online and then call up as a follow up,
After making app online and then call up as a follow up, on Monday no one can find my App!! Things improved rapidly once I got hooked up with the service agent. Service was exemplary and communication was excellent. Kennth was great in making sure I was able to approve every item recommended. Great experience after the initial mishap.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Employees are extremely polite and professional.
Employees are extremely polite and professional. The shuttle service is dependable and pleasant. Five stars all around!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Representative at check-in very pleasant & helpful; total
Representative at check-in very pleasant & helpful; total service done most efficiently; dealings with Ira Toyota Hyannis continue to be a positive experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
They always provide a cursory inspection and proactively
They always provide a cursory inspection and proactively found my radiator was about to fail. Saved me serious issues and $$.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Typical dealer shenanigans.
Typical dealer shenanigans. Lied about the lease terms and early payoff. Had to chase them for my $500 deposit which they didn’t apply to my purchase. Failed to inspect the vehicle so I had to spend my time doing that and chase them for reimbursement. Typical scam style dealer interactions.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Steve, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. So that I can better research your concern I will need your last name. If you would like to respond to the email address below, I am happy to look into this for you. Regards, Marlaine Ruby Customer Relations Manager mruby@iratoyotaofhyannis.com
The sales piece was business as usual but the service
The sales piece was business as usual but the service department is excellent. The staff are patient, comprehensive and scheduling is so easy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your positive comments about Ira Toyota of Hyannis! We look forward to your next visit! Take care!
I had a free oil change coupon.
I had a free oil change coupon. They were very professional and courteous and had my car ready in less than an hour. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Professional & friendly staff; work completed within the
Professional & friendly staff; work completed within the time estimated; comfortable waiting area with coffee & WiFi
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pete, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
It was very easy to make an appointment on line.
It was very easy to make an appointment on line. Service was quick and efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
Fair price for trade in and helpful sales agent.
Fair price for trade in and helpful sales agent. Large assortment of used vehicles to decide from. Overall good experience. Sam was my salesman and was a pleasure to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to Sam here at Ira Toyota of Hyannis! Please don't hesitate to reach out to us if there's anything more we can do!