Skip to main content

Suburban Ford of Sterling Heights

(3,271 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,271 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

Want to share your experience with this dealership?

Write a review

Great place to go. Rachel was nice and helpful. The only...

Great place to go. Rachel was nice and helpful. The only thing that was frustrating was sitting there for 3.5 hours. But all in all great.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

We recently bought a 2018 Chrysler Pacifica with the help...

We recently bought a 2018 Chrysler Pacifica with the help of Adam Weinkauf (car sales) and Brian Lagodna (sales manager). We test drove a few vans and they were very helpful in finding one that fit all our specific criteria and needs and at a price that worked for all of us. The van needed a couple small things done before we purchased and drove home and Brian made sure our requests were taken care of that afternoon. We drove 1.5 hours to do business at this dealership and would do it again. The communication throughout the process was superb and even after the purchase was made, Brian checked in to make sure we were satisfied customers. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive comments about Suburban Ford of Sterling Heights!

Very professional and courteous went up and beyond their...

Very professional and courteous went up and beyond their duties actually was more informative and answering questions before I could even ask them definitely please with the professionalism and the purchase of my vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Sterling Heights.

Brian Lagodna and the Suburban Ford team did an amazing...

Brian Lagodna and the Suburban Ford team did an amazing job for my family. The entire staff was professional, informative and polite. I'll certainly buy from them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us!

This is the 3rd vehicle purchased from Suburban! Thank...

This is the 3rd vehicle purchased from Suburban! Thank you Brian and Cheyenne!! EXCELLENT sales and Service Team. We will not hesitate to be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Marv, we're so glad that we were able to go above and beyond your expectations!

I had a great experience for getting a new lease. Flora...

I had a great experience for getting a new lease. Flora made the entire process stress free. I will always return to her for any sales in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback.

Truck owner

This is the 2nd time I got a truck through Vince. He is awesome! He is very friendly, professional, customer oriented and makes sure you get the best deal out there. Find out for yourself.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Elisabeth, we're so glad that we were able to go above and beyond your expectations!

All staff members look professional and friendly London...

All staff members look professional and friendly London always have good actitud she explains us all of detalles about our purchase and answers all our questions and resolve our concerns she does great job Thanks you for all your help Also the financial process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Eugenio, we are so pleased you enjoyed your visit to Suburban Ford of Sterling Heights!

London Jacobs assisted us through every step of the...

London Jacobs assisted us through every step of the buying process. From initial contact to delivery. All questions answered in an extremely timely, friendly manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Eric, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Sterling Heights.

I worked with Rachel on finding the right vehicle for me...

I worked with Rachel on finding the right vehicle for me in my budget meeting certain criteria. Although I felt discouraged at times thinking I wasn’t going to find anything, Rachel was persistent in finding me the right vehicle. With patience I was able to drive away in exactly what I was looking for! Thank you Rachel!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive comments about Suburban Ford of Sterling Heights!