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Suburban Ford of Ferndale

(826 reviews)
Visit Suburban Ford of Ferndale
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–2:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 280-5094 (855) 280-5094
Used (888) 359-9923 (888) 359-9923
Service (855) 688-2323 (855) 688-2323

Reviews

(826 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Ferndale from DealerRater.

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Theresa is phenomenal - the store is friendly, the staff

Theresa is phenomenal - the store is friendly, the staff make you feel welcome. I would recommend Suburban Ford of Ferndale to all of my friends/family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi John, we're delighted to hear that Theresa and the team made you feel welcome at Suburban Ford of Ferndale. Thank you for recommending us to your friends and family!

Salesperson, Christopher was great, and took time to

Salesperson, Christopher was great, and took time to explain features of vehicle. Also, got good trade-in offer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We're delighted to hear that Christopher provided excellent service and helped you understand your vehicle's features at Suburban Ford of Ferndale. It's great to know you received a good trade-in offer as well! Thank you for choosing us!

Suburban Ford of Ferndale is amazing.

Suburban Ford of Ferndale is amazing. They were fast, friendly, and I love my truck!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5 star review! We look forward to having you back at Suburban Ford of Ferndale again soon.

My experience at Suburban Ford of Ferndale was excellent!

My experience at Suburban Ford of Ferndale was excellent! My sales person was very professional and the finance person extremely helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Sara, we're delighted to hear about your excellent experience at Suburban Ford of Ferndale! Our team takes pride in providing professional and helpful service. Thank you for sharing your feedback!

Great dealership and great people.

Great dealership and great people. Josh and Antonio were the best and when I arrived I got the exact same deal they promised. Highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're delighted to hear that Josh and Antonio delivered on their promises at Suburban Ford of Ferndale. Thank you for the recommendation!

Was greeted immediately!

Was greeted immediately! Very straight forward and stress free experience. I was very nervous to go and buy a car all by myself and they made it easy! Sammy was really patient and helpful through my car buying experience, would definitely recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

It's wonderful to hear that Sammy and the team at Suburban Ford of Ferndale made your car buying experience stress-free and straightforward. Thank you for recommending us! Enjoy your new ride!

My 2nd car through Suburban, my 3rd with Mark Fortuna,

My 2nd car through Suburban, my 3rd with Mark Fortuna, and 1 more lease with my step-daughter

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Kirk, thank you for your continued business and trust in Suburban Ford of Ferndale. We're glad to have been there for you and your stepdaughter. See you next time!

Josh A.

Josh A. made the car buying process smooth and hassle-free. He was professional, patient, and really listened to what I was looking for. His expertise and dedication to customer satisfaction were clear from start to finish. I couldn’t have asked for better service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're delighted to hear that Josh A. provided such excellent service at Suburban Ford of Ferndale! Thanks for sharing your experience with us and enjoy your new ride!

I had the best experience at Suburban Ford of Ferndale.

I had the best experience at Suburban Ford of Ferndale. I will send everyone I know here to buy a new car! Got a great deal and my salesman Josh made it simple & fun. Thank you, I look forward to doing more business at this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Tajah, we're delighted to hear that Josh made your experience at Suburban Ford of Ferndale enjoyable and straightforward! Thank you for recommending us, and we look forward to assisting you again in the future.

Working with Mark Fontuna was just great it was a

Working with Mark Fontuna was just great it was a wonderful experience all the way around I want to thank him very much, I wish all sale reps were just as pleasant

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Judy, we're delighted to hear that Mark provided you with such a pleasant experience at Suburban Ford of Ferndale. Thank you for your kind words and support!