Reviews
Karlyon was GREAT!
Karlyon was GREAT! I would recommend him and also I will be returning. Thanks for everything
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear you had a great experience with Karlyon and appreciate your recommendation! See you again soon.
Great experience with Sammy and the manager !
Great experience with Sammy and the manager ! Gave me a great trade for my car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Sue, thank you for your review! We're glad to hear you had a good experience with Sammy and our manager. See you next time!
We were invited in and treated well the entire time.
We were invited in and treated well the entire time. Chris spent tons of time making sure we got exactly what we wanted with the deal we wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Tyler, we're delighted to hear that Chris provided you with excellent service at Suburban Ford of Ferndale. Thanks for sharing your positive experience!
Leon is a great salesman.
Leon is a great salesman. He always help me get the car I want at the price I want
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Loyd, thank you for sharing your experience with us! We're glad to hear Leon provided you with a great car-buying experience. Looking forward to seeing you again soon!
Great company and patient support services I will
Great company and patient support services I will recommend them I’m enjoying my new 2024 F150 Lariat..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Shawn, we're delighted to hear you're enjoying your new 2024 F150 Lariat! Thanks for recommending Suburban Ford of Ferndale and sharing your positive experience with our support services. Safe driving!
very fine salesman.
very fine salesman. kept his word. held car for me. very informative. friendly pleasure to deal with
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback! We're glad to hear our salesman at Suburban Ford of Ferndale provided a friendly and informative experience. Enjoy your new car!
When I left there I would have a 10 star review.
When I left there I would have a 10 star review. When I got home I showed my wife “her” car she then noticed paint bubbling on the outer seam of the hood. Also when I inquired about the return o the 500 dollars that I put down to hold the car I still have not seen a penny yet. I was completely sold until I got home.then the you know what hit the fan. If there some way we could remedy these 2 problems my whole attitude woul turn around. Waiting to hear from someone but not keeping my hopes up.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
We apologize for the issues you've encountered with the paint and your deposit. We aim to resolve these matters promptly and restore your confidence in us. Please reach out at your earliest convenience so we can address this directly. Thank you, Brent Bliss - General Sales Manager - brentbliss@lithia.com
This was a great experience.
This was a great experience. My sales person Leon was great. He was very attentive and very detailed during the sales. He explained everything and he made me feel he was working for me alone and wanted to make sure I was happy with the SUV and I was comfortable with my payments. Everyone there was nice speaking and acknowledging me. The dealership is very clean and the environment was pleasant and inviting. I have already recommended a friend. I recently received a nice thank u box with brownies. I was very shocked and surprised but pleased with the gesture. Customer service now a days is lacking so I appreciate the great customer service I received.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Carolyn, we're delighted to hear that Leon and the team at Suburban Ford of Ferndale provided such a positive experience! It's wonderful knowing you felt well taken care of and appreciated. Thanks for recommending us to your friend!
Dealership nice and clean very welcoming, my salesperson
Dealership nice and clean very welcoming, my salesperson is the best. Leon always get me in a vehicle of my choice
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We're delighted to hear that Leon and our team at Suburban Ford of Ferndale provided a welcoming experience. Enjoy your new vehicle!
Return customer, the service department is the Best in
Return customer, the service department is the Best in the Country. If you have a problem, it is taken care by the people at Suburban Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Paul, we're delighted to hear that our service department at Suburban Ford of Ferndale continues to meet your expectations. Thanks for being a loyal customer!