Suburban Ford of Ferndale

This dealer is not to be trusted even when faced with the false statements of reps,closers,and sales manager and out right lies to the bbb and false statements to Ford Motor in Dearborn. I have again initiated ongoing appeals to bbb and Ford Motor. Save yourself time /trouble do not deal with this .dealer/ you be glad you did & your pocket-book will thank you. Thanks

Worst service ever. Brought my 2013 Ford Focus SE for a basic oil change (oil/oil filter replacement) on 08/26/2022, and was charged $63.62! This was after waiting for my paperwork to be completed for 40 minutes, after my oil change had been completed. I was told by the person who printed up my original invoice with a $60+ estimate, that the estimate was WAY too high, and that I usually pay under $50 after tax for a basic oil change, which I have always had done at Suburban Ford of Ferndale. She reassured me that when I received my invoice at checkout, that my final cost would be close to what I normally pay, and that prices have gone up slightly. When I finally went to the cashier window to checkout, I was told my final cost was $$63.62! I tried explaining to the cashier what I was told by the woman who checked me in, and the cashier tried telling me the price for “the works” was $60+. I had to explain to her that all I had done was a basic oil change - oil/oil filter replacement, and had her look at my invoice again. She then got the man who printed my final invoice. He told me that he could only give me a $3 discount. I tried explaining to him what I was told by the woman who checked me in, and how much I usually pay, and he wasn’t even trying to listen to what I was saying. My wife then explained to him that she was in last week, for the same service PLUS a tire rotation, and her final invoice showed a cost of $41.62, to which he tried to say was because she had prepaid for her service, which she did not. After he walked away, the cashier asked me if I wanted to speak with the Service Manager; to which I responded “Is it going to help?”, to which she responded by rolling her eyes and looking down at her desk. I was left with no choice but to pay the $60.62 fee, for a basic oil change. I’d also like to add that I never received my “report card”; so I have no idea if there are other issues with my vehicle which need to be addressed. I will never go to this dealership again, so long as I live, and will tell everyone to avoid Suburban Ford of Ferndale, like the plague. Such a shame too, as I have taken my car there exclusively for the past 5 years, for everything from a simple oil change, to tire rotations, wheel alignments, and a full break job.

Kevin Maples and his team are “hands down” the best car team I’ve ever dealt with. I’ve financed many cars but have never quite dealt with a team like this. From Test Drive to signing paperwork, they are a Five Star team. I will brag on them to all my friends and family.

I bought a vehicle from Suburban Ford through Driveway. I paid the dealership in full in good faith, as directed. When the vehicle arrived in Texas, it could not pass inspection, and had a lot of defects that were not disclosed in the transaction. I never even saw the vehicle. I was initially told that papers would be sent to me so I could get a Texas title. But the salesperson, Pat Klein, has insisted all this time that they sent me a Michigan title, which they did not. This department does not know what they're doing. Suburban Ford has been holding onto my money all these weeks and keep putting me off and won't refund me. I've tried everything I know to do, including calling the title office there and learning Michigan did not issue a title with my name, and there is no action being requested on the title. I even had to inform the dealership of this. They are doing nothing to help me. I've been told another manager would call me back two days ago and still nothing. I was told my money would be refunded. Still nothing. I've been extremely patient - too patient - and feel taken advantage of and lied to. I would not recommend this dealership to ANYONE.

I bought a vehicle from Suburban Ford through Driveway. I paid the dealership in full in good faith, as directed. When the vehicle arrived in Texas, it could not pass inspection, and had a lot of defects that were not disclosed in the transaction. I never even saw the vehicle. I was initially told that papers would be sent to me so I could get a Texas title. But the salesperson, Pat Klein, has insisted all this time that they sent me a Michigan title, which they did not. This department does not know what they're doing. Suburban Ford has been holding onto my money all these weeks and keep putting me off and won't refund me. I've tried everything I know to do, including calling the title office there and learning Michigan did not issue a title with my name, and there is no action being requested on the title. I even had to inform the dealership of this. They are doing nothing to help me. I've been told another manager would call me back two days ago and still nothing. I was told my money would be refunded. Still nothing. I've been extremely patient - too patient - and feel taken advantage of and lied to. I would not recommend this dealership to ANYONE.

Jim has helped me with parts for my vehicles many times for many years. He is the best! He knows his stuff, even has part numbers memorized, because he has worked in the auto industry for so long. I am his customer for life!

I will never again go to this dealership. I called for a service to get done. I was told it could be performed. I went as soon as I could. I went for a transmission flush was quoted a fair price. First I was told they didnt have enough fluid for the job. Told me it would be available around noon. I said sounds good I had the day off. Then I was told after the flush my 2006 Ford Explorer will not engage into reverse after the flush. I was able to back out my driveway earlier that morning plus the technician backed out of a space into the shop back. I brought it back the next day. I left it a few days I received a call back stating the transmission failed. Now I will state I dont know anything about transmissions. I was told by a second opinion that if the car hasnt been flushed dont fool with it. I believe the dealer advisor should have recommended that not to miss with it because of the mileage. I was charged a second time after something I believe they caused by wanting to get the money transactions instead of says no you shouldnt bother it. Let me finished by saying my car was shifting into every single gear flawlessly until this service was preformed plus they said on the receipt note customer states no reverse. I didnt even know until after they flushed the transmission. I will be uploading both receipts.

Horrible communication with the customer. No way to reach Mr. Perkins the manager of service.

I purchased a used vehicle. I had the vehicle maybe 15 minutes and it broke down.. when purchasing the vehicle I was sure to get a warranty.. Upon purchasing the warranty they reassured me that if I had any issues with my car that I bring it back to their service center under the warranty that I purchased..15 miles down the road evey light in the car came on.. I immediately had to pull over.. called and talked to brad.. he had me drive the car all the way back to Ferndale just to say that he can't help me because they don't have the diagnostic tools to fix the car.. Long story short, the radiator cracked, the car has a bad engine, suspension issues, and all other sorts of stuff.. I already put 5k into this car and it is still NOT working I have talked to everyone at the dealership, they are a joke.. The manager, the finance manager and the sales person.. I am stuck paying for a car that doesn't work.. the warranty company will not help me because all of the issues were pre existing.. Imagine paying a car note and still being carless.. smh. I will NEVER reefer anyone to suburban anythibg...

The sales agent that reached out to me has insisted that the price they advertise the vehicle at is a competitive one however it’s basically the price of a new car for a year old car weighs 10,000 miles he denied the depreciation factor and did not want to discuss the price reduction based on common sense bluebook and depreciation