Suburban Ford of Ferndale

Check engine light came on 5 minutes after leaving and they told me to pound sand basically. Salesmen was nice but they obviously don't care about the customer.

I purchased a used vehicle. I paid in full in cash. I was charged $1,000 for fees which included a bogus $300 for "reconditioning." After waiting 40 minutes, presumably for reconditioning, I was taken to the car. It had been sitting in the service garage. There was no service person around. The reconditioning of the car clearly did not take place. My $300 got zero prep. There was no prep. Gas was on zero, coffee on visors, crumbs on floor, leather seats dry/cracking, ceiling liner filthy, windshield scratched. A paper mat was thrown in the backseat. The steering wheel was sticky. "What others say" is nice. Too bad the facts of treatment were disparate. Alexis was trying to get it done for 40 minutes but, I guess the detailer wasn't on hand or was too busy or non-existent. Six managers, no managing.

The service I received was beyond anticipated. The dealership was clean, accommodated social distancing, and my vehicle was done in a timely manner. I appreciated how efficient Tim was! There was a waiting area with a good amount of people who were in and out in no time.

Alexis was AWESOME!! If you need a knowledgeable and personable sales person, she is it!!!

Bought a truck from them in December 2021. They had told me their mechanic went through and checked everything and there was no issues. Well they lied. After paying 14k for the truck I almost immediately had to put $7400 into it. My mechanic said someone definitely worked on it and screwed a lot of stuff up on it. The worst part is when I tried to contact them I could not get anyone to return my calls. This is a shady dealership that just cares about taking your money and has zero interest in selling quality vehicles

Nick was extremely patient and explained everything in detail. I never felt rushed or pressured. He is personable and easy to talk to. Highly recommended!

Great service! Fast and friendly. Returning every time for all of my F150 needs. Thank you

To start the technician that came to greet me and made me feel right at home. I was in and out before i knew it. Very pleasant,highly would recommend.

Had a great experience with Suburban Ford last night! Showed up a little early for our appointment with Moe. Noah from reputation management walked in at the same time and, seeing Moe was busy, jumped right in and helped us with test drives until we could meet with Moe. Moe and Bruce moved mountains to ensure that we could take our new Bronco Sport home the same night - staying well past close to shore up all the details. Pricing was fair and transparent and Suburban even offered us more for our trade-in than Carvana was offering (which is A LOT these days). Overall, just a top-notch experience. Definitely our new Ford dealer of choice!

Timothy went above and beyond all expectations I could have ever had. My sons on the way home from school got a flat in front of the dealership. Although they were not driving a Ford he immediately came out and helped push them out of the road. He then took the tire off for them and had it patched at the dealership right away. His act of kindness and generosity tell me all i need to know about what a great person he is. I can only imagine what a great job he does for his customers if he does so much for a couple of kids with a flat...