Reviews
The service was excellent. No long wait. Corey my service...
The service was excellent. No long wait. Corey my service tech very professional and answered all my questions. I will be coming back for all my service maintenance on my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! We're so happy we were able to help you out!
Corey was very helpful when I brought my car into your...
Corey was very helpful when I brought my car into your dealership for service for the first time. I needed an oil change and the service provided didn’t take long.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks again for taking the time to leave us this information about your recent visit. Take care!
I was very happy to be able to drop in without an appt....
I was very happy to be able to drop in without an appt. Service Tech was very helpful. The lobby was clean and other employees friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nancy, we really appreciate your positive review!
Didn’t take long, staff friendly, explained other issues...
Didn’t take long, staff friendly, explained other issues with you about your vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sonya, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Ferndale!
Good work and cost less then Elder ford. Took less time...
Good work and cost less then Elder ford. Took less time to do the work. Will come back for all my maintenance on my wagon
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much again for your feedback! We hope you have a great day!
Suburban Ford has been fantastic service wise. I intend...
Suburban Ford has been fantastic service wise. I intend to purchase my next vehicle from them because their service department has been fantastic. Thank you, Corey, and thank you Suburban Ford! Dave P.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us!
I love the people at Suburban Ford in Ferndale. Always...
I love the people at Suburban Ford in Ferndale. Always kind, friendly and eager to help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much again for your feedback! We hope you have a great day!
Corey was very easy to work with and very up front. Price...
Corey was very easy to work with and very up front. Price was fine and the service went well. Will return next time I need service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience!
The dealer had posted online on Cars.com the sale of a...
The dealer had posted online on Cars.com the sale of a new 2021 yellow Bronco for the price of $99,999. I was curious about the price as these sounded like a 100% markup. I can understand the current market situation with short/small inventories, but not to the degree of marking up a vehicle 100%. They replied and said that the vehicle was actually a demo vehicle, which would not be for sale at least until January of 2022. So why put the ridiculous price in the first place...and secondly, why list a vehicle purposely knowing that is NOT for SALE! It is because of dealers like this that make me trust less of online listings. How can trust dealers when they do this online....why not advertise that they have a demo for just that...demo, instead of this shenanigans. Direct quote from email response ..."that is not the actual price of that specific Bronco. The reason the price shows up that way is because it is not currently available yet. It is being used as a mannequin for test drives and showing. At this time, we do not have a Bronco in stock, however we can order one for you if you would like."...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. Their are different ways everyone has chose to go with these mannequin units. We want to advertise that we have one in stock for people to look at. We have on average two people a day that look in it or drive it so I think their is a benefit in it being listed on our site. We have tried to list it without a price and were overrun with pricing inquiries so I thought that blowing the price up to an astronomical number and writing in the comments that the vehicle is not for sale would suffice. I wish their was a way to list demo in the pricing area unfortunately that is not feasible with the set ups of all of the listing sites. If you would like to discuss this further please give me a call at 248-399-1000. Thank you, Pat Klein Suburban Ford of Ferndale General Manager
Chris helped me as a first time car buyer from a...
Chris helped me as a first time car buyer from a dealership. Was very kind and friendly throughout the whole process as well as the rest of the staff. thanks everybody!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car