Suburban Ford of Ferndale

Call about a truck they had on lot told them I would be down the next day Aug 28. I did as I said I would and showed up to look at a 2016 F150 16000 miles truck and test drive it. I had bought a 2014 srx in November of 2015 from Suburban Cadillac of troy bought from Ricky Kelel he was the best sales person I ever bought from and I have bought a lot of vehicles. I called Ricky and said to tell them he referred me there witch he did cause I called him first. Well that being said I told Jay the sales person who I was working with at Suburban Ford Ferndale on the truck I was pre approved with my bank just needed to put a name on the check all said and done. Well Jay didn't do anything for me as a returning customer. He came back in about 1 min laterand said his boss would only take $200.00 off the price of 41999.00 purchase and $500.00 if I financed with them. Then the boss came to shake my hand and said they have no room to budge any more off sticker b__sh_t. I know better. Jay never tried to help the sale and for his own gain in his paycheck. I have never been to a dealer that wouldn't do anything to keep money from walking out the door days before the end of a month like they did. Well thank god for their HUGE mistake I found the same truck with more options just a different color and only 6600 miles for $41000.00 in Pinconning Mi. Well the good news Schafer Chevy in Pinconning is delivering my truck to me in Rochester Hills Thursday. I called Jay today Aug 29 to ask a question about something I seen on the paper he gave me witch was his scribble and I told him I found a truck with more options and better price and his reply was ( I quote ) ) Well give me a call and see if we can sharpen his pencil on our price) HAHAHA. I told him he had his chance and his boss looked at me and said, I quote ( NO EXTRA ROOM) for discount. you let me walk out the door and didn't do a thing and I wont be back. He was no Ricky Lelel. It sad ricky isn't selling for suburban but still works for them at the Suburban GMC next door in Ferndale as a finance person. Go there I bet you will be taken care of. it a shame their is not many Ricky's out there. I mean he was the BEST salesman. The guy walked my wife to our car with a umbrella in about 36 degree weather without his coat and matched our phones and talked her thru her new srx. Thanks again Ricky I know you will read this your missed and Lynn says hi. So BUYERS BEWARE they wont work with ya. Look somewhere else !!!!!!! They Suck

Thought a bit more expensive than other local dealers with the same brake service. Brake service took less than 45 minutes.

Went to this dealer under previous ownership and hated it. New owners have improved 100 percent! Great experience, and I don't use that term lightly!

We found a car at Suburban online and went to see it. We found the car to be exactly as it had been advertised and we're very pleased with our experience test driving, trading in our old car, and making the final purchase. Dennis Lietz was friendly, knowledgeable, and helped make the car buying experience easy. I highly recommend Dennis and Suburban.

Had a great buying experience with Nick. Good price and car was cleaned and prepped very nicely.

I bought my 2014 Fusion at what is now Suburban Ford and have had it serviced there regularly. I believe I got a fair deal when I made my purchase. The service department has always been prompt and efficient. I believe their work is of good quality. I appreciate having my car washed after service, though I do wish they would blow the excess water off before parking the car in the sun. Water spots aren't fun to deal with and are hard on the finish.

Great experience, enjoy working with Jim Suburban had the vehicle we were looking for in stock!

Our family has purchased many vehicles for ourselves and our children but I have never felt compelled to stick with a specific dealership based on service. My son purchased from Darin at Ferndale Suburban Ford so I went there on his recommendation. Darin was extremely patient & friendly throughout the decision making process. Mike in finance was also very friendly, efficient and customer oriented. I would definitely go back there again even though it is out of my way! The only reason for the 4 stars was that there were some errors that were noted and corrected immediately as well as, it was a long process in waiting to see if the vehicle I desired was available and the back and forth communications, etc. But in the end it was a really good experience. Thanks Darin and Mike!

If you're looking for a Ford, this is the place to go.

The dealership is a little cramped, but the product and people were great to work with.