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Suburban Ford of Ferndale

(826 reviews)
Visit Suburban Ford of Ferndale
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–2:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 280-5094 (855) 280-5094
Used (888) 359-9923 (888) 359-9923
Service (855) 688-2323 (855) 688-2323

Reviews

(826 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Ferndale from DealerRater.

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Airbag replacement

Very helpful making the appointment to get the airbag replaced. Didn't get pushy when I declined to have another problem serviced at this time. Nice people

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the feedback! We?re glad you had a great experience with us!

Dennis Was Phenomenal!!!!

I made an appointment with the Used Car Department due to I saw a potential vehicle of interest online at CarGurus. I called the dealership that morning and my appointment was for that same day; the afternoon. I was excited that the car was still available. My appointment was with Dennis L. When I arrived at the dealership, Dennis was great! He greeted me kindly and showed genuine interest in my request for a used Cadillac they had on their car lot. Dennis made sure that I was well taken of, he educated me along every step of the way, from test drive to purchase of the vehice. I am very pleased with my vehicle and the service that I received from Dennis L!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thanks for the positive feedback about your experience with Dennis! We’re looking forward to your next visit with us!

2017 Ford Edge

Smooth transaction from start to finish. There was no pressure to purchase my new car and all of my needs were met with precision and patience. This is my third lease and I will continue to go back in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joseph, thanks for the positive review! We hope to serve you again!

Just Shopping

Kamin and the team at Suburban were awesome they went above and beyond the call of duty they had the car that I wanted a smooth transition for approval and I did not have to go to the Secretary of State office everything was completed in house, that?s the way to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you! We?re looking forward to working with you again in the future!

Great experience buying a car

I had a great experience buying my car from this dealership. I would recommend this dealership and sales rep to anyone that I know. Jake was kind and very knowledgeable about the ford product. He helped to pick a great choice of car for me based off of what i told him i was looking for. I am happy with my vehicle and feel that ford will be my choice of buying cars from here on out. Thank you Jake for making this car buying experience a great one. Also thank you for calling to check on me to make sure that everything was going well with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again in the future!

Car purchase

Sell person Mr. Darin Fogle was very helpful in every way...I would recommend him to other customers. Thanks...I am very happy with my 2017 Ford Fusion

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks! We?re looking forward to your next visit with us! Enjoy your new vehicle!

Fusion 2017

I have leased different vehicles from this dealership in the past and have always left highly satisfied. I recently purchased a new Fusion and am thrilled with it. Darin Fogle made the entire process smooth and painlesss.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the positive review! We hope you enjoy your new Ford Fusion!

Dennis Was Excellent!!!

We arrived at the dealership before it opened. Immediately, someone came to assist us. Our sales rep, Dennis, was extremely kind & helpful in every way possible. We never felt pressured throughout the entire process. The dealership itself was clean & comfortable with a good selection of beautiful vehicles. We found the exact vehicle we wanted at an excellent price. Everyone from the manager to the finance people were great! We definitely recommend this dealership. Ask to work with Dennis!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thanks for the feedback! We’re glad you had a great experience with Dennis! Looking forward to your next visit!

Tom b

This was hands down the best car buying experience I've ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thomas, thank you!

Service

Always a pleasure to deal with Suburban Ford. Always helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Deborah, thank you!