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Suburban Ford of Ferndale

(826 reviews)
Visit Suburban Ford of Ferndale
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–2:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 280-5094 (855) 280-5094
Used (888) 359-9923 (888) 359-9923
Service (855) 688-2323 (855) 688-2323

Reviews

(826 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Ferndale from DealerRater.

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Highly recommend !!!

One of the best experiences I've had. Nick and his team at Suburban Ford of Ferndale were able to find me the perfect vehicle I was looking for at a price that was better than anywhere else I had gone to. It was a quick and easy process, without having to deal without dealing with a high pressure salesman. Highly recommend Nick and his team to anyone looking for their next vehicle. Thank You!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Matthew Lange, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!

Fast and Easy with NO PRESSURE

Darin is easily a five-star salesperson. He was very patient and was very accommodating to my online research. He did not try to up sell me on anything, and had everything ready when he said he would have it ready. The overall transaction went very smoothly and has caused me to "travel a little further down Woodward" to have my car buying needs met.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Tengadave, we're so glad that we were able to go above and beyond your expectations!

Suburban Ford

My sales person Darin was very helpful and easy to work with. He figured out the best options for me and worked with creditors for great financing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Shaun Chamberlin! We're so happy we were able to help you out!

Well worth the drive!!

I am beyond pleased with my experience of buying a car from suburban ford of Ferndale. Chris was amazing!! Before my husband and I made the eleven and a half hour drive I spoke with and texted him SEVERAL times about the car and it was everything he had mentioned. He was always so polite, patient, and extremely helpful. There was absolutely no pressure what so ever! He was so laid back but very proactive. I seriously could not have asked for a better car buying experience! Thanks Chris, you made what can be one of the most stressful decisions as pleasant as possible :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Jessica, thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with us!

Very happy customer!

1st time turning in a lease for a new vehicle. Very good experience. Everyone was so helpful, especially Moe and Michael.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Linda Lombardo, thanks for your praise and kind comments about our team.

Great experience!

Great sales staff, felt very comfortable and not pressured at all. Tom was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Brian Thiel, thank you; we appreciate your feedback!

Suburban Ford of Ferndale MI

Excellent in both sales and service. Darrin Fogle is first class all the way in sales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Alan Graham, reviews like this give us motivation and help us ensure we provide high-quality care.

Chris was great.

Chris helped me as soon as i walked in. He was very knowledgeable about the car. The whole purchase was very low pressure and I got a great car for a great price. I will recommend the dealership to friends and I will buy my next car from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the feedback! We’re glad you had a great experience with us! Looking forward to your next visit!

GREAT SALES AND SERVICE

I have now purchased two vehicles from this dealership and I couldn't be more happy. They were fast and efficient and they listened to my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the positive feedback! We hope to have the pleasure of serving you again in the future!

Suburban Ford of Ferndale (Michigan)

I had never leased a vehicle before and a low monthly payment was very important to me. My salesman, Tom Sammut, made every step of the way very easy. He displayed the best quality any salesperson could have: He listened to me. When he wasn't absolutely sure of anything, he consulted with his supervisor...another good quality. Tom made this leasing experience a good one for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lanny Hardy, we are very happy we could provide you with a positive experience!