Reviews
Just wanted a honest deal!
Looking for a 4Runner, now the price of the car is the same price I negotiated for so I know it will sell for less than that. Yet they told me that was the lowest they could go!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Almost satisfied customer !
It would've been great if the vehical was washed , detailed , with a full tank of gas but I guess you can't have everything , However I do have to get a few things repaired that I didn't know needed repaired. overall I give them 4.5 stars !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
LaToya, thank you for your feedback. We are glad to hear you had an overall positive experience with us. We hope to serve you again in the future.
Great service, patience and expertise
I appreciate Kamin's knowledge and thoroughness in getting me back on the road quickly. Thank you Kamin and Suburban ford for delivering a vehicle that I am proud to drive. Jeanetta Roland
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeanetta, we are so happy you?re enjoying your new Ford. We look forward to providing all of your vehicle maintenance needs and working with you again when you're ready for another vehicle!
Amazing! Love it!
This dealership is so wonderful. Everyone here is very welcoming and kind! My sales employee Lila Dedvukaj was excellent! She did everything in her power to get me the car I needed (my first car by the way). Doing business with her was my best move. I highly recommend everyone to go to Lila at Suburban Ford of Ferndale. It's guaranteed you won't be disappointed!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tyler, thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with Lila! Congratulations, and enjoy your first new car! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!
New car leasing
Suburban Ford in Ferndale and in particular salesman Nick Burns did an excellent job for me. He took extra measures to source their network the find the car in which I was most interested. I am delighted to serve as a reference for this salesperson and dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy Nick was able to make your leasing experience a pleasurable one! Congratulations on the new vehicle and we hope to work with you again in the future!
Good service. Made the car buying experience easy
Made the car buying experience easy and efficient. The salesman was helpful and informative. The deal was closed fast even with all the paperwork.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy you had such a great experience at our Ford dealership. Customer service is our number one priority and we look forward to serving you again in the future.
Lila is the bast car sales person
She is grate she takes her time to understand you then works with you to get you in a car that day I will all ways get my cars from her
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy you had such a great experience with Lila at our dealership. Customer service is our number one priority and we look forward to serving you again in the future. Thank you for your loyalty to Suburban Collection!
Great Salesman.
I was looking at a terrain, but after dealing with Nick was quite impressed with his knowledge, and not forceful in pushing me to make a deal. After being in the car business for 28 yrs. selling and managing. I think I know a good salesman when I see one. he has a great future ahead of him. I know quite a few people in the suburban group. I look for Nick to be in Management in the future. Dave Fisher! you have a good one in Nick!!! Jim Leonard
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Eric, thank you for your incredible feedback! It is great to hear that Nick could provide you with the best experience and customer service! We strive to make sure the customer is satisfied in every way and we are so pleased that you have been. We hope to work with you and soon.
Great car buying experience
Recently bought a 2016 f150 from Nick Burns. The buying experience was second to none. Definitely will purchase again. Nick Burns made the experience smooth and trouble-free.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John, it's great to hear that your experience with Nick was smooth and trouble-free! Customer service is our top priority and we are happy that he provided that to you! Enjoy your new 2016 F-150 and we look forward to working with you again when you're ready for your next one!
Friendly and professional.
Nick Burns did a good job finding, pricing and financing our Ford Edge. I would definitely recommend Nick and Suburban Ford to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback and congrats on your new Ford Edge! It is great to hear that Nick could provide you with an enjoyable experience and we hope he can do that again next time you stop in!