Reviews
Professional and friendly.
Dennis Lietz, who was my contact, made this a friendly and professional experience. The AC was not working when I bought the car and we agreed that they would fix it which they did.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience here with Dennis and we look forward to serving you again in the future!
Wonderful
I had a wonderful experience. I was in and out quickly. I gave what I wanted my payments to be and they came back with the financing no money out of pocket my trade in as my down payment. And my parents are $30 less than what I said was my limit. Very satisfied!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Donna, thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new vehicle and your experience with us met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!
Problem Vehicle
Bought a vehicle that the starter blew on right after my first drive. Now I have a bunch of other issues and possibly engine issues. Go here at your own risk.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thanks for the feedback. We are sorry to hear that you had a negative experience at our dealership. Our Retail Operations Manager, John Huvaere, has been made aware of your experience. He can also be reached at 248-399-1000, or jhuvaere@suburbancollection.com
Junk vehicles
They sell broken vehicles and then fix them with junk parts. They will offer to fix it but leave the cheap parts and leave you with squeaking unreliable vehicles.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are sorry to hear that you had a negative experience with us. We are always updating and improving our processes and hope to earn your business again in the future.
Great people
Great people, they made the buying process easy and were very informative! I would buy from this dealership again. Very personable and fun to talk with
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jordan, it's always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience and we look forward to serving you again in the future!
In and Out
Amazing Experience. I was in and out. It was quick, straight to the point, and I left extremely satisfied. I would definitely go through this dealership, and Dennis Lietz for my next vehicle purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Austin, it’s always nice to hear from our customers. We are very happy to hear you were so satisfied with Dennis and your dealership experience. We look forward to serving you again in the future.
Very happy and satisfied customer😊
My experience at Surburban Ford was great, and to make it even better ,my sales lady Lila is the bomb!! She is very good sales person and she always get me what I want and what my budget can afford. I love my new Edge! Thank you Lila👍🏼
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Julez, thank you for your feedback! We are so happy to hear that Lila found the perfect vehicle for you that was within your budget! We hope you are enjoying your new Edge and we look forward to working with you again!
A+ Dealership!
Excellent service department. Excellent service people to help you. I could not be happier with the service I received today!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the outstanding feedback! We are so happy to hear you had an excellent experience with our Ford service department!
Renewing Lease was an old customer of Ed Schmidt ford
I missed the roses - they made me feel very special! I am not comfortable with the additional sales pitch that add on more money to my money Dollar usually after I have decided what I want and can afford with my salesperson. That should be the end of what my payment will be.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We are always improving our processes, so thank you for your feedback! Other than that, we hope you had a positive and enjoyable experience with us!
Great experience
My Salesperson navigated me through the process from beginning to end resulting in a great experience. Her knowledge of the business benefited me and created a win win.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback! We're glad to hear you had a positive experience at our Ford dealership!