Easy Honda

I was treated as if I was a A1 credit customer. There wasn't a lot of waiting. There wasn't a lot of small talk... Everyone was down to business. This has been THE BEST car buying experience I've EVER had I still feel like this is a dream! My experience so was unreal that I keep thinking "this is too good to be true!"

I have to first say that I had no problems with my sales person Jeff Mond. He was great, but everyone else was not. I have been going to this dealership since 1998 for service on Hondas that I have owned and have purchased two cars from them as well. I have referred a friend there and he over the years has bought three cars from them. I have had good experiences with them in the past (which is why I kept going back). This last time was extremely dissapointing. They did not want to give me anywhere near the trade in amount that I could get at CARMAX. They wanted to give me $4000 less! They blamed it on CARMAX being crazy and unrealistic. I then checked out a Toyota dealership and they were going to give me $3500 more for my Honda than my Honda dealer! I told them that I did not think all the other dealers could be crazy, but maybe Honda was not being realistic. Why was everywhere else in town going to give me more for my Honda than my Honda dealer where I originally bought the car?! Things got worse from there. We came to a deal and I took the new car home. They explained that it would take one to two days before knowing that Honda would officially approve the deal. I asked if they felt pretty comfortable that it would go through as if it did not I would be bringing the car back and that would be a huge waste of everyones time. They said there should be no problem. THREE days later I found out the deal did not go thru Jaime Demeris in finance barely made any effort to save the deal. He offered purchasing instead of leasing with an inflated interest rate. It was too much for me to afford so I guess he was tired of me and did not try any more. He quickly wanted to find out when I would be returning the new car which I did two hours later. What a complete waste of time. I will never go back there to buy a car nor will I return for any service. I am done with Goodson Honda!!!

I went to Goodson to look for a new car and found the folks at the facility very friendly and not aggressive at the door. I dealt with Mr. Rhee and his knowledge of the complete Honda line of cars was totaly impressive. Other sales reps at other dealers could not hold a candle to Mr. Rhee's knowledge. He clearly explained the benefits and features of the car compared to the competition. I got a complete tour of the facility and was completely impressed with the way they treated me and my wife.

I expressed my disappointment with a previous experience to Cesar and he took it upon himself to make this experience excellent. He assigned Albie as my salesperson and the two of them teamed up to deliver exactly the car and terms I wanted. I really appreciate the friendliness and professionalism with which I was treated. I will definitely be back in the future.

I have dealt with Goodson Honda West before and always have had a great experience. This new car purchase was no exception. I initially spoke to Hee Kim, the new car sales manager, who then matched me up with Alejandro who helped show me cars. Alejandro was knowledgeable on the Civic and took time to explain various aspects of the car to me. If there was something that he did not know, he was upfront about it and took the initiative to go find out and get back to me. Once we found the car I wanted and we went to do the paperwork part of the deal. Alejandro was very patient while I filled out the forms and answered all the questions that I threw at him. Once the car was purchase and I had the keys, Alejandro took the time to sit with me in the car and explain the books, interior features, and he answered some questions that I had as well. It was late and I know that he and the staff were tired and ready to go home but he still took the time to do all those extra little things and that did not go unnoticed and I want to say that I appreciate all that he did for me that night. I have dealt with several sales people on the certified used car side of Goodson Honda West but my experience with Alejandro on the new car side has proved to me that Goodson is the place for me to do all my future car purchases. Alejandro went above and beyond what I would have expected from a sales person and in the end he has earned my trust and loyalty as a customer. Kudos to him! In the finance department, I also have to praise Scott Phan for all the hard work he put into getting my loan and making it all happen. I am not sure what magic that man worked but I cannot thank him enough for all his tireless dedication in making this all come together. Scott kept in constant contact with me and let me know what was happening every step of the way. My experience with the finance department was not great back in 2009 but dealing with Scott on this new 2010 Civic purchase has really made a positive impression on me and if all of the finance folks are as dedicated and honest like Scott is, then I look forward to dealing with Goodson Honda again soon! So, with that all said, I want to say thanks to both Scott and Alejandro for the best car buying experience that I have had to date. The impression that both of them have made on me will keep me as a loyal customer of Goodson Honda West for many years to come and I give them BOTH top ratings in customer care, service, loyalty, and knowledge. Superb job all around!!!!

I have bought 3 new Hondas and 1 used Honda from this dealership in the last 11 years and have had nothing but perfect service every single time. This dealership is the best of the best and I will not take my cars anywhere else for service. I had had the sames sales person and service advisor for the last 11 years. It just doen't get any better than this.

They are very helpful and true to their words. When I asked if they would fix something like a nick on my mirror they made sure the whole mirror was replaced and even kind enough to detail my van twice. Awsome team Goodson that is why this is my 4th car here

Albie, who helped me with purchasing my car was very helpful and I was grateful of his professionalism. I was also impressed by the follow up call I received the next day regarding my purchase. Overall, due to my great experience, I will highly recommend Albie and this dealership and will definitely come back in the future.

I was working through the internet sale department to purchase a new car. Needless to say that they were not very helpful and just wanted to talk on the phone or have me come into the dealership. I was trying to avoid talking on the phone or coming into the dealership and specifically requested that they do not call me. Needless to say, they were the first to call me. With other dealerships that I have been working through via email, they have been accomodating and worked through my preferred method of communication. I specifically asked them what questions would they like me to answer via email and list them out in the email. Additionally, I had given them my price offering and received over 10 emails about from Goodson on how they want me to call them and visit their dealership. Additionally, I received alot of soliciting emails from Goodson that I quite frankly did not need. In the end, they told me they were not interested in selling me a car. But another dealership had already made me the offer so their loss.

PLEASE DO NOT BUY FROM THIS DEALER. "Nobody beats a GOODSON DEAL" and that's ******* lie. The worst dealership I have ever visited. My entire opinion about buying a Honda changed after a visit to the dealership. My negotiations on the phone were promising as they told they would beat any deal from another competitor and promised me a good car buying experience. After we reached the place the my car salesperson was a nice person, he was experienced and wanting to help, we test drove a few cars and once the pricing came into the picture things took a ugly turn, my salesperson could not beat the competitors price as the sales manager was not agreeing, he was rude and did not even want to talk to us. In the mean time they ran my credit and the I think I they probably employ the most rudest finance manager who thinks he owns HONDA himself and told directly that my credit application will not be approved. I felt they want to pull us down just because they could not beat the price. The finance manager told us to get financing from elsewhere and then we could talk about the car deal and he walked away. On the far end I had my salesperson trying to negotiate with his boss and nothing working out. I felt sad for the old guy, but he could keep us his promise and I felt very bad after the conversation with the finance manager. I was so upset I walked out and promised them never to return back. I peeped into their office and looked at their monthly target of 200 cars but they hardly cross 10.looking at the charts that this dealership tries to sell 200 cars every month but they hardly cross 10 suggestive of their unprofessional behavior and poor customer service. A waste of time and money. Please do not even go to this dealership. NOBODY VISTS A GOODSON DEALERSHIP