Reviews
First-time buyer, best decision made!
Buying a car can be a rough time. Especially when it's your first time and on a budget. Up until this point, dealing with various salespersons and dealerships have been more misleading and stressful than anything. Not these guys. I was treated like first class and supported through every step of the process. They even continued business dialogue with me well past closing time when they didn't have to just to make sure I had the best experience ever. I'm definitely buying my next car here when I'm ready. Special mentions to Mr. Forteza and Mr. Klein. Thanks, DCH!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this wonderful review! We really appreciate your kind comments and positive feedback about your recent experience with our dealership. I am so pleased that Mr. Forteza and Mr. Klein were able to help you find what you were looking for and provided you with the superior level of customer support that we always strive for. Your satisfaction is so important to us. Thank you for choosing to come and see us, and I hope that you will let us know if there is ever any way that we can be of service to you in the future. Sincerely, Michael Porreca
Great repair job
I had an electrical issue - rear signal light burned out, and your technicians troubleshot the issue. It required sending away for a 'wire collar', in Ohio. My customer service rep, Lisa, did a terrific job of communicating with me, and moving heaven and earth to get me the part as quickly as possible. She was very responsive and the whole situation worked out great, in short order. Great work, Lisa, and the technician who made the repair@
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for this great review and feedback about your recent interaction with our Service Department. We love hearing from our customers, and your feedback regarding your experience means a lot to us. I am so glad that Lisa was able to help find you the part that you needed and that your repair was done efficiently. Thank you for choosing to come and see us, and we hope that you will let us know if there is ever any way that we can be of service to you in the future. Sincerely, Michael Porreca
Awesome service Great staff! Great prices!😄 Dominick 👍
Dominick Garretson is the key reason why we continue to have our vehicle serviced at DCH Honda. Period. Friendly courteous patient knowledgeable. He is my advocate. I have referred many of my colleagues because of him.All have be2 satisfied thus far.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your kind remarks and 5 star rating! We always love to hear from our customers, your feedback is very important to us. I am really happy that Dominick has continued to provide you and your colleagues with excellent service. Thank you for your recommendations, and please let us know if there is ever any way that we can be of service to you in the future. Sincerely, Michael Porreca
Friendly, Fast, Caring
The sales representative was friendly and caring and funny. Put me at ease and gain my trust. Plus my baby (car) was feeling better and driving like new again. ??
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for letting us know about your recent visit to our dealership. Your satisfaction is very important to us. Please let us know if there is ever any way that we can be of service to you in the future. Thanks for making the choice to come and see us! Sinerely, Michael Porreca
Express
Great for $29.00 Express Oil Changes! Way overpriced for other services like brakes, etc!!!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for letting us know about your recent visit to our dealership. Your feedback regarding pricing for brakes will definitely be taken under consideration. We really appreciate your input, your satisfaction is very important to us. I am so glad that your express oil change went well and we thank you for making the choice to come in to see us. If there is ever any way that we can provide service to you in the future I hope you will let us know. Sincerely, Michael Porreca
Service
Great job with serving my car. Why does it cost so much more for parts at Honda and can get them so much cheaper at a parts store.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to provide us with this great review and positive feedback about your recent visit to our Service Department. I am so glad that you were very pleased with the the level of service you received. Regarding your questions about the cost of Honda parts, The Honda parts at our dealership are Genuine Honda Parts and Accessories and parts from the auto parts stores are not. Therefore, you can rest assured that you are getting Genuine Honda Parts from our dealership, and that the level of quality associated with Honda will be integrated accordingly. We really appreciate you making the choice to come and see us, and I hope that you will let us know if there is ever any way that we can be of service to you in the future. Sincerely, Michael Porreca
Fast, Friendly and Great Service
I was helped right away. Very friendly and informative. The service department was excellent. Received a call about the problems very quickly as well as fixing the problem . The service rep was great!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for letting us know about your recent visit to our dealership. We really appreciate your kind comments about our service department. Your satisfaction is very important to us. Please let us know if there is ever any way that we can be of service to you in the future. Thanks for making the choice to come and see us! Sinerely, Michael Porreca
Excellent service that needs to go just a
I've purchased two cars from this dealer and chose to continue the relationship with service. Since I usually wait for the small services I have done (like oil changes), I'd like to have slightly more comfortable chairs in the waiting area, and more tables or desks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to let us know about your experiences with our dealership. We really appreciate your input, and your continued patronage as well. Your feedback about the waiting area will be addressed, and we thank you for bringing this to our attention. Your satisfaction is of the utmost importance to us. Thanks so much for making the choice to come and see us! Please do let us know if we can be of assistance to you in the future in any capacity. Sincerely, Michael Porreca
ALWAYS HAVE GREAT SERVICE
WE ALWAYS USE DCH FOR BOTH MY HONDA CARS I HAVE BEEN A CUSTOMER IN ROCKLAND COUNTY FOR MANY YEARS AND HAVE ALWAYS GOTTEN MY HONDAS AT THIS LOCATION
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for letting us know about your recent visit to our dealership. We really appreciate the great feedback and 5 star rating! Your satisfaction is extremely important to us. Please let us know if there is ever any way that we can be of assistance to you in the future. Thanks for coming to see us! Sinerely, Michael Porreca
Oil Change
The overall service was great. The only downside was that it took a lot longer than I anticipated as it appeared that there weren't that many folks getting their vehicle serviced.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to provide us with this review regarding your recent visit to our dealership and Service Department. I am so glad that your service experience was a great one overall. I apologize that the wait time was longer than you anticipated. We know how important your time is, and always strive to provide service efficiently and time effectively. We really appreciate your input, your satisfaction means a lot to us. Thank you so much for making the choice to come and see us, and I hope that you will let us know if there is ever any way that we can be of service to you in the future. Sincerely, Michael Porreca