Reviews
Used Car Purchase
I recently purchased a used Honda Accord from this dealership and I have to say I was treated as though I purchased a New Car, from the sales person to the service department, I have never felt so good about dealing with people who know how to take care of customers, from emails and phone calls asking if everything was ok and if I needed anything and this was after I purchased the car, guys keep it up it means a lot and I am sure not just for me thank you all from your new friend Al
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Al, thank you so much for this wonderful review. Your kind comments really mean a lot to us. We really appreciate you coming to see us, and I am so glad that you received the excellent customer service we always strive for. If there is ever any way that we can be of service to you in the future, please do let us know. Sincerely, Michael Porreca
So kind and fast services
kind Service done very fast Nice waiting room with coffee Was friendly Answer the phone nicely But there's no enough parking place On the invoice explan the detail fixing
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know about your recent visit to our dealership. I am so glad that you experience was pleasant and efficient one. I am sorry that you had trouble finding a parking space! If you have any questions about you invoice, please don't hesitate to call me at (845) 501-8360 and I am happy to discuss it with you anytime. Thanks again for making the choice to come and see us! Sincerely, Michael Porreca
Recall Repair
Joe S. was friendly, professional and made the whole process hassle free. A Plus on his communication skills. I'm Still satisfied with Honda of Nanuet!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for providing us with this great review and 5 star rating! We really appreciate hearing from you, your satisfaction is very important to us. Thank you for making the choice to come and see us. Please let us know if there is ever any way that we can be of assistance to you in the future. Sincerely, Michael Porreca
Terrible Internet experience
Their customer service sucks. First, they entice you and get your interest, but once they find a better candidate for their pockets, they blow you off. I had an appointment to go check out a car. I drove all the way from Connecticut approximately 2 and plus hours. Once there, I came with the surprise that the car was already sold. The Internet accounts manager Matthew Berkowitz whom I was speaking to since the start never bother to call to tell me that the car was already sold. Instead, he made me waste 2 and plus hours of driving to have one the salesperson tell me the was under a deposit. The manager's lousy excuse was that he had sent me an email notifying me of such sale. And, I had to hear such lame excuse from one of his salesperson because, he wouldn't even show his face. Dude, you could have call me and left me a voice mail. We were following from thd beginning via phone calls not stupid emails. Don't do business with these guys. They lack communication and character.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to provide us with this review. I regret that your experience with our dealership was less than satisfactory. I would greatly appreciate the opportunity to discuss this with you further if you could call me at your convenience at (845) 501-8360. Thank you for bringing this to my attention, I look forward to hopefully speaking to you soon. Sincerely, Michael Porreca
Broken Shock Absorber 2016 Honda HRV
The dealership diagnosed the problem ( a loud rattle in the rear of the car) and although they did not have a replacement part (shock absorber) to fix the problem. My car is a Honda 2016 HRV- a new model car- they did fix the existing part ( shock- absorber) and the problem ( noise) went away. Hopefully the dealership will have 2 new shock absorbers this week and they can replace both shocks. I give credit to Joe Amodeo and the mechanic that worked on my car- at DCH Honda of Nanuet. This is my first Honda vehicle. A Fratello
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to let us know about your recent visit to our dealership and Service department. I am glad to know that the problem was diagnosed and that your service needs have been properly addressed. Thank you for coming to see us, and I hope that you will let us know if we can be of assistance to you in the future in any way. Sincerely, Michael Porreca
NYS inspection
Inspection was done quickly while i waited. Waiting area was clean and convenient..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for providing us with this great review and feedback regarding your recent experience with our dealership! We really appreciate hearing from you, and thank you for making the choice to come and see us. Please let us know if there is ever any way that we can be of service to you in the future. Sincerely, Michael Porreca
Pleased
I was very pleased with the courtesy and efficiency of service personnel.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for providing us with this excellent review and information regarding your recent experience with our dealership! We really appreciate hearing from you, and thank you for making the choice to come and see us. Please let us know if there is ever any way that we can be of service to you in the future. Sincerely, Michael Porreca
Leak of the Timing Belt pan
Service Rep took the car in and insured me that work would be covered by the warranty. She was courteous and offered shuttle service to take me home. Problem was corrected in one day to my satisfaction.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great feedback regarding your recent visit you our dealership and Service Department. I am so happy that everything was properly corrected and that you received excellent customer service as well. We really appreciate you making the choice to come and see us. Please let us know if there is ever any way that we can be of service to you in the future. Sincerely, Michael Porreca
DCH Honda of Nanuet
I brought in my 2010 Honda CRV for a scheduled maintenance appointment. My repair was done properly and in a very timely fashion. My service advisor, ( Joe Sanseverino) was great and is always very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for providing us with this great review and positive feedback regarding your recent experience with our dealership! We really appreciate hearing from you. I am so pleased that your repair was completed efficiently, we know how important your time is! Thank you for making the choice to come and see us. Please let us know if there is ever any way that we can be of service to you in the future. Sincerely, Michael Porreca
DCH Honda of Nanuet Service: 11/09/2015
I brought my Civic in for a NYS Inspection. My service advisor, Richard Alarcon, was very attentive to my concerns and pointed out that I also would need a tire rotation. I wasn't aware that I needed the rotation at that time, but was glad that he recommended it, as I always try to be aware of safety concerns. I was glad to see that Richard was concerned as well. That type of service spirit runs through the whole DCH Honda of Nanuet dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks so much for providing us with this great review and feedback regarding your recent experience with our dealership! We really appreciate hearing from you, and thank you for making the choice to come and see us. Please let us know if there is ever any way that we can be of service to you in the future. Sincerely, Michael Porreca