Reviews
SERVICE ADVISOR WAS ON POINT THE WHOLE WAY THROUGH, AS HE ALWAYS IS WHEN MY MKX IN FOR SERVICE/REPAIRS. VERY PATIENT AND EXPLAINS IN DETAILS WHATS GOING ON.A+++ !!!
SERVICE ADVISOR WAS ON POINT THE WHOLE WAY THROUGH, AS HE ALWAYS IS WHEN MY MKX IN FOR SERVICE/REPAIRS. VERY PATIENT AND EXPLAINS IN DETAILS WHATS GOING ON.A+++ !!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
John D'Alessando and Hempstead Ford have done it again. they have always made our transactions as smooth as possible due the professional level of service and attention to detail everyone can appreciate. Thank you John! Happy to do more business with you.
John D'Alessando and Hempstead Ford have done it again. they have always made our transactions as smooth as possible due the professional level of service and attention to detail everyone can appreciate. Thank you John! Happy to do more business with you.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We’re so glad John and the team continue to make each experience easy and professional. We truly appreciate your continued trust and look forward to working with you again. Hempstead Ford Lincoln Team
They sell you a great car, and then give you the best service imaginable. Karen Wunderlich, John Lydon and John Berto are the best people ever to work with. Your vehicle could not be in better hands anywhere.
They sell you a great car, and then give you the best service imaginable. Karen Wunderlich, John Lydon and John Berto are the best people ever to work with. Your vehicle could not be in better hands anywhere.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for such a thoughtful review! We’re happy to hear Karen, John, and John have made your ownership experience feel well cared for. We truly appreciate your trust in Hempstead Ford Lincoln. Hempstead Ford Lincoln Team
They sell you the car. Service is on their terms. Something doesn’t get fixed
They sell you the car. Service is on their terms. Something doesn’t get fixed
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Mike, we’re sorry to hear you feel this way. Service concerns can be frustrating, especially when something still doesn’t feel fully resolved after a visit. We’d like the opportunity to better understand what happened and have the right person review it with you directly. Please contact our Service Manager, Oliver Czavar, at [email protected] or 516-483-7200 EXT 101 so he can look into this and follow up with you. Hempstead Ford Lincoln Team
Had a very pleasant experience. Although my Explorer was found to have an issue that required extensive work. My advisor John Lydon kept me informed all the time and advisong me that Warranty would cover the repairs. Had the car delivered to my house upon completion. Overall a very good experience.
Had a very pleasant experience. Although my Explorer was found to have an issue that required extensive work. My advisor John Lydon kept me informed all the time and advisong me that Warranty would cover the repairs. Had the car delivered to my house upon completion. Overall a very good experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, MAUSAL! We’re glad John kept everything clear throughout the process and helped make a bigger repair feel more manageable. We appreciate you choosing Hempstead Ford Lincoln and are happy we could get your Explorer back to you conveniently. Hempstead Ford Lincoln Team
There are service department, was incredible.Did everything in a timely manner?And in a professional way.
There are service department, was incredible.Did everything in a timely manner?And in a professional way.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Carl! We’re happy to hear our service team took great care of you and kept things moving smoothly. We truly appreciate your support and look forward to helping again next time. Hempstead Ford Lincoln Team
I was pleasantly surprised that my car was picked up at my home and a loaner was given to me while my car was serviced
I was pleasantly surprised that my car was picked up at my home and a loaner was given to me while my car was serviced
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We’re glad the pickup and loaner process made your service visit easier. We appreciate you trusting Hempstead Ford Lincoln with your vehicle and look forward to seeing you again. Hempstead Ford Lincoln Team
I had an extremely pleasant and seamless buying experience dealing with Rick Roseman--he deserves a raise!
I had an extremely pleasant and seamless buying experience dealing with Rick Roseman--he deserves a raise!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful feedback! We’re happy to hear Rick helped make your purchase smooth and enjoyable. We truly appreciate your support and hope you love your new vehicle. Hempstead Ford Lincoln Team
I always receive excellent service from Rich Fiedler. I could not ask for better service advisors. Karen, Rich and John Lydon are personable and thorough and always greet me by name whenever I come in. Also, Maria in the parts department has always been excellent. I've known her since the 90's, and Bob Jackson in Finance, too!
I always receive excellent service from Rich Fiedler. I could not ask for better service advisors. Karen, Rich and John Lydon are personable and thorough and always greet me by name whenever I come in. Also, Maria in the parts department has always been excellent. I've known her since the 90's, and Bob Jackson in Finance, too!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Peter, thank you for such a thoughtful review! It means a lot to know Rich, Karen, John, Maria, and Bob have made such a lasting impression over the years. We truly appreciate your loyalty and always look forward to welcoming you back. Hempstead Ford Lincoln Team
Doug is wonderful to work with andvI trust him 100% in any car purchase I've made over our 25 year plus relationship. The best! JAVO
Doug is wonderful to work with andvI trust him 100% in any car purchase I've made over our 25 year plus relationship. The best! JAVO
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Javo, thank you for sharing this! We’re grateful for the trust you’ve placed in Doug and our team for so many years. Longstanding relationships like this mean everything to us, and we truly appreciate your continued support. Hempstead Ford Lincoln Team