Competition BMW

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
943 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 12, 2020

    The service team at Competition was outstanding. They kept us informed every step of the way and the communication was wonderful. They went our of their... way to contact the corporate office to get our situation resolved. I could not of asked for a better staff.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 6, 2020

    Brake fluid replacement service performed in about an hour. Very please with the service approach and care. A more professional dealership you will not... find.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to let us know how we did. We hope you have a great day!

  • March 12, 2013

    I am writing this review because of my wonderful experience with the staff at this dealership.I traded my Mercedes Benz S550 for a certified pre-owned... 09 750i but had a few issues with it.After discussions with my salesman Jason and the pre owned manager Chris,I was able to switch into a 2010 750Li Xdrive.They bent over backwards to ensure that I was satisfied with my purchase.I am now extremely happpy with the new car and really do appreciate their efforts.Oh and by the way,the car looks,feels,drives and smells like NEW..

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 4, 2020

    My experience was absolutely wonderful. Our salesman John Oliveira was patient and kind. He took so much time to help me find exactly what I wanted. I... would highly recommend John and this dealership!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Joyce, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about y...our positive experience. Have a great day!

  • 1.0 out of 5
    July 31, 2020

    Very disappointed in the management of this dealership. We own multiple BMWs and this is the first time we dealt with this dealership. This will also... be the last time we deal with this dealership. We will NEVER go back or recommend this place. The manager was very rude and not very helpful. He told us we can walk away and was not very knowledgeable with the BMW policies.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

  • 5.0 out of 5
    July 29, 2020

    Greg Box and all the people at Competition BMW Smithtown were GREAT! Had appointment to drop my Z3 for service and loaner car was ready to roll. Everything... went so smoothly and took no time. Work was done quickly and it was super easy picking my car back up!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mark, we're happy to hear you had such a positive experience with Greg and our team! Please let us know if there is anything else we can do for you; w...e are more than happy to help!

  • 2.0 out of 5
    July 28, 2020

    My rep. is very nice person. Polite and professional. However, very disappointed that I spent 3 hours waiting for an oil change to be performed. Played... by your rules!!! Made a 10:30 Am appt, got there @ 10:15 and left at 1:14 PM. Just wish if u were busy you should have given me another day to complete the oil change. Not a good way to spend my time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Edward Portalatin, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportun...ity to improve. Competition BMW Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Competition BMW

  • 2.0 out of 5
    July 1, 2020

    I was shopping for a 7 Series. I test drove a few and was particular in a certain interior color they had in stock. I was supposed to get a call the coming... Monday with pricing so I can decide if I was moving forward. Monday came and went. Tuesday, Wednesday Nothing. Then I got and email about my experience lol. Perfect! SO I expressed my opinion. And I knew what that would cause. A manager called. He was nice and apologized but what rubbed me the wrong way was the LAME excuse. He said the sales rep tried texting me and it didn't go through. Come on, Really?? It worked when we had 20 previous texts sent between each other. Come on Competition BMW you should have a lot more integrity then just making up a lie. I would have respected them if he just said, I'm sorry we dropped the ball. We'd still love to earn your business.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    February 19, 2019

    From the beginning, Angie was very quick to respond to all of my questions, was patient with me as I explained that I looked at different vehicles and... eventually made sure every step of the process was smooth when we decided to buy from Competition. I cant emphasize enough her professionalism and courtesy were beyond reproach. I will be referring her to others.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for leaving Angie this kind review and recommendation! It is a pleasure to know that she took such great care of you and ensured that your o...verall experience was smooth and hassle-free. We appreciate your decision to do business with us, and we hope you enjoy your new vehicle!

  • 5.0 out of 5
    February 18, 2019

    They always make me feel welcomed, they are very good at what they do and are always eager to accommodate my requests. There's never a question that goes... unanswered and their expertise is second to none !

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.

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