Reviews
Tim Crenshaw was wonderful.
Tim Crenshaw was wonderful. I came in there with specific needs. He pulled up the inventory and found exactly what I was looking for. The dealership themselves dealt with me wonderfully. I gave them my budget and they were able to work with it. I felt heard, I felt valued, I felt safe and assured that I was getting the best deal and the best car at the best dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your praise and kind comments about our team.
Vance was amazing to work with, very accommodating,
Vance was amazing to work with, very accommodating, patient and professional. Worked with the GM Jamie and the finance department for a smooth transaction. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
You sold the suv that I coming out to buy and send me a
You sold the suv that I coming out to buy and send me a email saying to me that you sold it. Second dealership that did that to me. Never do that again.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (770) 284-5569 so we can work with you to make this right.
The reason I bought this car from out of state is this
The reason I bought this car from out of state is this salesmen. Open, honest and not pushy at all.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there, thank you for taking the time to leave a review for us at Jim Ellis Cadillac. We're happy we could meet your expectations!
Would have been 1 star but I’ll give some grace.
Would have been 1 star but I’ll give some grace. Sold me a used EV that I was told qualified for the $4k EV tax credit. Was later told the paperwork was filed with the IRS. Neither was true. IRS rejected my tax return. Circled back to Jim Ellis Cadillac and they would not admit their mistake ignoring evidence I had. I’ve bought over 15 cars from Jim Ellis dealerships. This is the first issue I had. The indifference and arrogance from the Cadillac store was shocking.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 284-5569 to discuss your concerns, as your satisfaction is of utmost importance to us.
Please have Ralph Sorrentino contact me.
Great service was able to get the deal done in a quick
Great service was able to get the deal done in a quick period of time.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, thank you for taking the time to leave a review for us at Jim Ellis Cadillac. We're happy we could meet your expectations!
I had an excellent experience with Andy and Jamari while
I had an excellent experience with Andy and Jamari while arranging to lease my Optiq.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Cadillac!
Great experience at Jim Ellis Cadillac.
Great experience at Jim Ellis Cadillac. Tim Crenshaw made the process easy, and I couldn’t be happier with my new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your great experience! We are thrilled to hear that Tim provided exceptional service and you are happy with your new vehicle. Enjoy every drive in your new Cadillac!
First time using Jim Ellis and it was a very good
First time using Jim Ellis and it was a very good experience. Sales staff was great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your positive review about your recent experience with us!
Great experience 2nd car purchased from this dealership
Great experience 2nd car purchased from this dealership being out of state. Consistent experience and treated fairly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, we are very happy to have provided you with such a positive experience!