Jim Ellis Cadillac

BUYER BEWARE. I purchased a new Escaldae over the phone. Literally wired the full purchase price and paid in full. Paid for Tag and Title. Nearly Three months later, i do not have a Tag. Mr. Justin Perlino's response to my numerous requests for help is to blow me off and tell me to "contact the DMV". I paid dealers fees and Jim Ellis for this service. BEWARE, when considering this dealership. I have a $114K escalade with an Expired Temporary Tag and NO SUPPORT from Jim Ellis et al. THIS COULD HAPPEN TO YOU. There is no post sale support. They smile, take your money and then tell you to F*** Off.

The Sales manager responded the next day to answer any questions and to invite me down to see the vehicle. Very professional and great customer service!

Joseph was wonderful! I was a first time car buyer and clueless! I needed lots of help and patience and got it! Couldn’t have done it without you, Joseph! You deserve a paid vacation!

Smooth and easy transaction. Would highly recommend! I love my new Cadillac and wouldn’t hesitate to visit this dealership for future purchases!

I ended up at this dealership because they had a 2-door manual Jeep that I wanted. I had only bought cars in private sales for cash up until that point. I called the dealership when I saw the ad on Autotrader, and Joseph picked up immediately, texted me, and scheduled a test drive in less than five minutes. We met on a Saturday morning, and had a great time driving the Jeep around the neighborhood. Despite being out of his purview, Joseph was honest and forthcoming about what he did and did not know about the vehicle, and was just a nice guy to work with. Turns out we are both GSU grads! I had a misunderstanding about a month later regarding the financing, and Joseph quickly addressed the situation, assuaging my concerns. This guy is a great salesman, not pushy at all, and genuinely helpful.

Excellent car buying experience! Highly recommend Jim Ellis and Joseph if you’re considering a Cadillac!

I’m writing this review after an incredibly frustrating and disappointing experience with Jim Ellis Cadillac of Atlanta. I expected a professional, straightforward transaction, but instead, I’ve been met with evasive behavior and unresolved issues for months. Full Payment Made, No Vehicle Delivered On August 14, 2024, I provided full payment for a 2023 Lamborghini Urus (VIN: ZPBUB3ZL0PLA27551) through a Certified Funds Note, compliant with all legal requirements under the Uniform Commercial Code (UCC). Despite this, Jim Ellis Cadillac has failed to deliver the vehicle and has provided no valid reason for withholding it. Customer Service Failure Multiple attempts to resolve this amicably have been ignored. I’ve sent formal notices and requests for written explanations via certified mail, and while they received these notices, they simply haven’t responded. This lack of communication and accountability is unacceptable for any business, let alone one dealing in high-value transactions. Breach of Trust and Legal Obligations Even more concerning is the fact that the vehicle is still listed for sale on their website, despite my full payment being tendered months ago. This indicates a serious breach of contract and possibly conversion of property. It’s troubling that Jim Ellis Cadillac would engage in such behavior, leaving a paying customer without any resolution for nearly three months. Conclusion: I would strongly advise potential customers to reconsider doing business with this dealership. They have displayed an alarming disregard for legal obligations, customer satisfaction, and basic professionalism. I will be pursuing legal action to resolve this matter, and I hope others are spared from similar treatment. Avoid Jim Ellis Cadillac unless you're willing to risk delays, poor service, and serious legal issues.

Easy transaction, online paperwork. Great service and gave us an efficient buying experience. Would use them again

Joseph puts service first! He is customer oriented and professional. Additionally, he is very knowledgeable on Cadillac vehicles. I will certainly visit him for my next purchase.

Joe was incredibly helpful and friendly. He accomodated my busy schedule and took the time to show me around the new car. He also stayed in touch afterwards in case I had any questions or concerns about the vehicle. Awesome guy! 10/10 customer service.