Freeport Ford

All has been good except not keeping your word on fixing my so called ( taco holder )

I made my appointment for an oil change with pick up and drop off. Also Lincoln Courtesy wash. They had my car all day and brought it back not vacuumed or washed. The service was performed as expected but after having it all day I would’ve expected the courtesy wash to be completed. Not happy about that.

We had a very positive expierence! Talking with Tony was like being with an old friend even though we had just met! Sales manager Curtis was the same way! Friendly, knowledgeable and very accommodating! We would refer to friends! ??

I took my vehicle in knowing why it had a check engine light on as we ow. A repair shop. We had to bring to ford because it needed trans control Module and needed programming by ford. They charged me for diagnosing again and reprogram it and told me it would take care of the problem. Paid $480. Two days later same issue. Now a charge if $1300. Just very disappointing having to pay that much.

Always quick and friendly They always can get me in quickly, and I appreciate the prompt service

Was able to bring in after shake engine light came on after my oil change. They were able to take a look at it and reset it

Steve was friendly and courteous to work with. He got me started promptly and didn't have to wait too long for my oil change and tire rotation.

I took my Ranger to Freeport Ford for warranty work and the conversation with Brad regarding that work was tense. He asked if I purchased my new Ranger from Freeport Ford (I didn't), but for warranty work, why would that matter? I explained that a bolt broke during installation of a truck bed cover and the installer said it is a warranty claim to repair and Brad replied, "They're not Ford" implying that Ford may not agree with that assessment. In the end, thankfully, Ford accepted the claim and the Service Dept. at Freeport Ford did a fine job making the repair that I'm happy with.

Sales associate excellent. Business manager not so great. Took way too long to complete a cash deal.

They above and beyond to get it fixed the same day. Because i needed a vehicle