Reviews
Service Advisor Peter Franks communication and
Service Advisor Peter Franks communication and follow-thru on our service needs was great. Our needs required Genesis corporate help that he stayed on top of until he was finally able to complete the service request and our needs. Job well done. Thanks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bruce, we're so glad to hear Peter provided excellent communication and follow-through at Genesis of Naples. Thank you for your kind words!
Excellent service with great customer service All work
Excellent service with great customer service All work needed was explained and well communicated. This included total cost
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting our clear communication and excellent service! We hope to work with you again at Genesis of Naples. Safe travels!
Noted significant positive changes in the past year,
Noted significant positive changes in the past year, Bringing the car for service is not the pain it once was at this dealership.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to hear you've noticed and appreciated the improvements at Genesis of Naples! Thank you for choosing us!
This is an awesome service that I highly recommend for
This is an awesome service that I highly recommend for anyone!! They are extremely courteous and professional and keep you updated throughout the entire process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your thoughtful review! We're thrilled to hear our team kept you informed and well taken care of during your visit. We look forward to seeing you again at Genesis of Naples!
Felix was great!
Felix was great! Dealership accepted our deal and got us in and out rather efficiently.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the excellent review of Felix and Genesis of Naples! Congratulations on your new ride!
My salesman Rob was incredible.
My salesman Rob was incredible. Very knowledgeable and helpful . I had searched their inventory prior to purchasing and told him what colors I was looking for and he was able to find one at the dealership for me! He called me and then I scheduled an appointment to go see him and test drive it. Once I purchased my new GV80 he spent a fair amount of time going over the car and technology with me. And he is a great guy. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your fantastic experience with Rob and our team at Genesis of Naples. We’re thrilled to hear his expertise and dedication made your GV80 purchase smooth and enjoyable. Safe travels!
Great Dealership.
Great Dealership. Staff are always friendly and courteous. The concierge service is a great benefit to owning a Genesis. Service area does what they say they will do. They are also always available for small unplanned jobs and do them with a smile on their face.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and your kind words about our team! We appreciate your support and look forward to seeing you again at Genesis of Naples. Safe travels!
My Genesis Service Advisor, Peter Franks, is the best.
My Genesis Service Advisor, Peter Franks, is the best. Peter is a straight-forward professional who stays on top of each service request and keeps things moving. Nice work! Thank-you Peter.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bill, thank you for sharing your review of Peter! He works hard to ensure that his clients' expectations are met and he will appreciate your feedback. We look forward to your next visit to Genesis of Naples!
They provide great service in a timely manner, it’s
They provide great service in a timely manner, it’s always easy to set appointments with them
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy that our Genesis of Naples team delivered an excellent experience. Thank you for your kind words!
The valet service was great!
The valet service was great! JC did an exceptional job. Would use the valet service again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that JC provided such exceptional service and that you enjoyed the valet service. Thanks for choosing Genesis of Naples!