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GENESIS OF NAPLES

(728 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–7:00pm 7:30am–6:00pm
Saturday 8:00am–5:00pm 8:00am–3:00pm
Sunday 11:00am–4:00pm Closed
New (855) 602-8165 (855) 602-8165
Used (877) 889-9606 (877) 889-9606
Service (877) 889-9874 (877) 889-9874

Reviews

(728 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The valet service was great!

The valet service was great! JC did an exceptional job. Would use the valet service again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that JC provided such exceptional service and that you enjoyed the valet service. Thanks for choosing Genesis of Naples!

JC was very professional.

JC was very professional. Efficient and attentive. Service was thorough. Car returned clean and timely.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your kind words about JC and our service team are greatly appreciated! Thank you for choosing Genesis of Naples and for sharing your feedback.

Quick, polite, and professional service.

Quick, polite, and professional service. Staff returned my car quickly. And, it was returned clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the review. We look forward to your next visit to Genesis of Naples!

I Visited Genesis of Naples not knowing much and

I Visited Genesis of Naples not knowing much and Michael Johnson was VERY helpful! His product knowledge is second to None! He truly rolled out the red Carpet for My Wife and I! I will be Back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting our Genesis of Naples team with your business, Scott! We are thrilled that Michael went above and beyond to assist you and your wife. See you next time!

The device department for Genesis took care of my vehicle

The device department for Genesis took care of my vehicle after several bad experiences with the Ft. Myers Genesis dealership. I will never go to Ft. Myers Genesis again. Genesis of Naples has employees that get things done and not make excuses.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your feedback is greatly appreciated! It is terrific to hear that our team stepped up and earned your business. Thank you from all of us at Genesis of Naples!

Excellent service including sales and finance.

Excellent service including sales and finance. I will return when I need another car and maybe a Genesis.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dianne, thank you for trusting the Genesis of Naples team with your business and your five-star review! We wish you many safe miles and we hope to work with you again down the road.

I love the cat.

I love the cat. I’m getting use to the new car and I getting use to it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new car, Carolyn! We're so glad you enjoyed working with our team at Genesis of Naples.

Pawel Bartnicki is a great asset to the dealership.

Pawel Bartnicki is a great asset to the dealership. He has been a great help to me in and out of the dealership. He goes above and beyond expectations in his position!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback regarding Pawel’s above and beyond service! We value your business and hope to see you again at Genesis of Naples.

Impeccable performance and service with a valet who at

Impeccable performance and service with a valet who at the scheduled time arrived at my residence with a loaner car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Silvano, we are happy to learn that our Service Team went above and beyond to make your experience easy and convenient. Thank you for choosing Genesis of Naples; we look forward to welcoming you back next time.

Friendly, professional and knowledgeable JC was very

Friendly, professional and knowledgeable JC was very professional. He kept me informed at all times about my car and the progress.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your Genesis of Naples experience! We are proud to have JC on our team and we'll pass along the kind words. Take care!