Reviews
Car was in and out in less than 30 minutes and they
Car was in and out in less than 30 minutes and they washed it. Pawel promised it would be done before I could finish my coffee and it was.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was our pleasure to assist you with efficient, top-notch service! Thank you for choosing Genesis of Naples.
Everyone was courteous, informative and having the loaner
Everyone was courteous, informative and having the loaner was perfect!! Not having to be stuck at home or the dealership for service is a blessing!’
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Genesis of Naples and for sharing your excellent feedback. We hope to serve you again in the future!
Service Advisors change on a fairly regular basis but I
Service Advisors change on a fairly regular basis but I have been lucky enough to have been assigned some of the better ones. I don't need service often but have had positive experience's on all my visits.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for your repeat business and positive feedback! Thank you for choosing Genesis of Naples and for sharing your support.
My service manager Peter did an outstanding job of
My service manager Peter did an outstanding job of scheduling and overseeing the work on my 2023 GV70. He was very helpful providing a valet for my work
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your excellent review! We are happy to hear that Peter and the team took such great care of you and your 2023 Genesis GV70. See you next time here at Genesis of Naples!
They came to my home and dropped me off a loaner and took
They came to my home and dropped me off a loaner and took my car to the shop for repairs. The next day they dropped off my car and took the loaner. All on schedule. The valet driver was great to deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jhon, we are thrilled to hear that our team made your service experience so easy and seamless! Thank you for choosing Genesis of Naples and for sharing your support.
I always have Pawel Bartnicki as my "go to" person in
I always have Pawel Bartnicki as my "go to" person in your Service Department. He explains everything and is the primary reason we purchase from Genesis of Naples. He is a definite asset to your organization.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your feedback means a lot to us, Dan! Pawel and the Genesis of Naples team hope to work with you for miles to come.
We really liked that the staff is polite, tries to help
We really liked that the staff is polite, tries to help quickly and efficiently. Always in touch! I will continue to use their services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your positive feedback is greatly appreciated, Inga! Thank you for choosing Genesis of Naples and for sharing your support of our team.
Great group to work with.
Great group to work with. Dana gave us a great tour of our car and is very knowledgeable. We agreed on a price and felt no pressure.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Dana and the team! We appreciate your business and hope to see you again at Genesis of Naples. Take care!
I was told the dealer could fix where my front bumper had
I was told the dealer could fix where my front bumper had “popped off” with some plastic fasteners detaching. This was after they inspected it during a routine service. So, we brought car back at end of day and waited over two hours, following which they said they could not fix it. I suspect they didn’t even try and just ran out of time, but certainly were not going to admit that after a 2 hour wait, so claimed an inability to repair. Plus, if that were true, they should have known that following their initial inspection.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's hard to receive this feedback and hear you're dissatisfied. Fixing a bumper that has popped off isn't typically something our service department would do, however. Please feel free to reach out if you have any additional questions or concerns. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291
Everything was handled very smoothly and professionally.
Everything was handled very smoothly and professionally. Everyone was very knowledgeable and helpful. Great experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us at Genesis of Naples! It's terrific to hear that our team provided knowledgeable and professional service. We appreciate your support!