Reviews
Got me in quickly!
Got me in quickly! Replaced 2 tires in a couple of hours. Peter gave good advice.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for stopping in at Genesis of Naples for some new tires! We are glad that Peter gave excellent advice.
Professional and very personable crew can’t wait for the
Professional and very personable crew can’t wait for the new showroom to be open.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your kind words for our Genesis of Naples team and look forward to welcoming you to the new showroom.
Pawel was absolutely terrible terrible service terrible
Pawel was absolutely terrible terrible service terrible people what an absolute xxxx show would consider getting a Mercedes
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your experience with our service. We strive for excellence and, if you're open to discussing further, please reach out so we can address your concerns directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
JC is very professional and accommodating.
JC is very professional and accommodating. He kept me informed throughout the process and the repair outcome was great! I would highly recommend him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with JC and the team at Genesis of Naples! We're delighted to hear that everything went smoothly and appreciate your recommendation. If there's anything else we can do, just let us know!
JC Davies was so helpful.
JC Davies was so helpful. Very professional. I Understand work is being done on showroom but waiting area is terrible. Again JC was wonderful. If you want a review of your service don’ t set mandatory requirements to submit review.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Maryann, thank you for sharing your feedback! We're glad to hear JC provided excellent service at Genesis of Naples. We appreciate your patience with the showroom updates and will take note of your suggestions regarding the review process.
Can’t wait for new facility to be built.
Can’t wait for new facility to be built. The layout of present service area is too crowded.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving Genesis of Naples a review! We are excited about the new facility being completed and look forward to you seeing it soon!
No body answers the phone, must wait too long to make an
No body answers the phone, must wait too long to make an appointment. No loaner cars available. Service writer had no personality. However the dealership is under construction. Still no excuse!
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We apologize for the inconvenience you've experienced with our service and communication, especially during construction. We're working hard to improve these areas and appreciate your patience as we make necessary adjustments. If there's anything specific you'd like to discuss or need assistance with, please feel free to reach out directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
The young man who took care of me was very courteous and
The young man who took care of me was very courteous and attentive. Looking forward to seeing the new site.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jerry, we're delighted to hear that you had a positive experience with our team at Genesis of Naples. We can't wait for you to see the new site too!
Pick up and service was as promised.
Pick up and service was as promised. Was disappointed that a vehicle wash was not done as agreed to when vehicle was purchased. Also Tc service advisor would not respond to two days of text messages about the wash! Overall very poor customer focus.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. It's disappointing to hear about the missed vehicle wash and lack of communication from our service advisor, as we strive for excellent customer focus. We apologize for any inconvenience this caused and would like to address it promptly. Please feel free to reach out so we can make things right. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
It would have been five stars but one of my issues was
It would have been five stars but one of my issues was not corrected. The steering wheel makes a noise when turning. I was to it was lubricated and corrected. I still have the same problem!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We're sorry to hear about the ongoing issue with your steering wheel at Genesis of Naples, and we want to make it right. Please reach out so we can address this promptly!