Reviews
Very nice and and made the transaction quick nd easy and
Very nice and and made the transaction quick nd easy and took extra steps to assure customer satisfaction
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great feedback! We're glad to hear that your experience at Genesis of Naples was smooth and satisfying. We appreciate your support!
Excellent service in every way.
Excellent service in every way. Always available, answered all questions, and worked with us to get the best results. Went above and beyond expectations.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with Genesis of Naples! We're delighted to hear that our team exceeded your expectations and provided excellent service. We appreciate the support and look forward to assisting you in the future!
From the start process until the purchase was completed
From the start process until the purchase was completed everyone involved was awesome. Crystal, Drew and the Finance Manager were all great and pleasant.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with us at Genesis of Naples! We're delighted to hear that Crystal, Drew, and our Finance Manager made the process smooth and enjoyable. We appreciate your support!
Even thoiugh Genesis made a marketing error with orange
Even thoiugh Genesis made a marketing error with orange seatbelts and I was not able to find the exact GV70 model, Arli continued to search and was able to find a GV80 and we were able to reach an acceptable offer
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your patience and understanding as Arli worked to find the right vehicle for you at Genesis of Naples. We're glad we could reach an acceptable offer with the Genesis GV80, and appreciate your feedback!
I was very pleased with this dealership and my
I was very pleased with this dealership and my salesperson. Never felt pressured into anything right down to sigh I g the paperwork to seal the deal. Very impressed
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Carolyn, we're delighted to hear about your positive experience at Genesis of Naples! It's great that you felt comfortable and well taken care of throughout the process. Enjoy your new vehicle!
Pavel makes owning my Genesis a pleasure.
Pavel makes owning my Genesis a pleasure. He is the best at customer service! I am really happy, especially after my very bad experience renting a car and trying to get reimbursed. That was a nightmare!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Anthony, we're delighted to hear that Pavel has made your experience with Genesis of Naples so enjoyable! It's great knowing he provided excellent customer service after your previous rental challenges. Thank you for sharing this feedback!
This was our fourth Genesis of Naples purchase.
This was our fourth Genesis of Naples purchase. I can't say enough about a sales person - Dana and Remi in Finance. While no recent interaction with the service department, all of our service experiences have been outstanding as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued support and loyalty to Genesis of Naples! We're delighted to hear that Dana and Remi made your fourth purchase a great experience. It's wonderful knowing our service department has also met your expectations in the past. Enjoy driving your new vehicle!
The purchase experience was excellent.
The purchase experience was excellent. Rob Reilly is outstanding! My experience with the quality of the Genesis vehicles is less than satisfactory. I traded in a 23 GV70 which had been in the shop for three weeks to fix a defective ac unit. I purchased a new 26 GV70 and, after 600 miles, the radio went out and it is currently in the shop for repair. And, by the way, I still haven't received reimbursement for my rental car used during the repair of the 23 GV70.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new 2026 Genesis GV70! Thank you for sharing your experience with us at Genesis of Naples. We're glad to hear that Rob provided excellent service, but we're sorry to learn about the issues you've faced with the vehicles and reimbursement. Please reach out directly so we can assist in resolving these concerns promptly.
I was very pleased with this dealership and how friendly
I was very pleased with this dealership and how friendly everyone is even as they go through remodeling
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Carolyn, we're delighted to hear that you had a positive experience with us at Genesis of Naples despite the remodeling. Thank you for your kind words and patience during this time!
Sawyer was an excellent sales associate who provided
Sawyer was an excellent sales associate who provided outstanding details of the Genesis GV80 Coupe and was a major reason we bought the vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Sawyer's expertise played a key role in your decision at Genesis of Naples. Thank you for choosing us, and enjoy your new Genesis GV80 Coupe!