Reviews
Our experience was one of ease and convenience.
Our experience was one of ease and convenience. We did everything over the phone as the showroom is 3 hours from us.Arlington was very professional, and made the process go very smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Arlington provided a seamless and convenient experience for you at Genesis of Naples, even from afar. Thank you for choosing us! Safe travels with your new vehicle!
Very accommodating and professional.
Very accommodating and professional. They are also very good listeners and are responsive. They have very good backup!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Genesis of Naples! We're delighted to hear that our team was accommodating and attentive. We appreciate your feedback and look forward to serving you again in the future!
we just bought new genesis gv70.
we just bought new genesis gv70. our sales rep Rob Reilly made the experience simple & pleasant. he was professional, frendly & extremely responsive. we feel like we got an excellent car for an excellent value. thanks, rob!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Rob made your experience at Genesis of Naples simple and pleasant! Enjoy the new GV70, and thank you for choosing us.
People were really helpful but the entire area was very
People were really helpful but the entire area was very chaotic. It appeared as if they were understaffed and overbooked. There are limited options in this area to get my Genesis serviced. The only other nearby option had even worse customer service.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We are working on improving our staffing to ensure smoother service in the future. If there's anything else you'd like to discuss, please feel free to reach out to me directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager (239) 325-1999 ext. 3231 genesismanager@gotamiami.com
Best salesman (Brian Geary) and Service Manager (Pawel)
Best salesman (Brian Geary) and Service Manager (Pawel) for cars I've had the pleasure of working with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Brian and Pawel provided you with exceptional service at Genesis of Naples! Thank you for sharing your positive experience, and we look forward to serving you again in the future.
Pawel is the best and I greatly appreciate his service
Pawel is the best and I greatly appreciate his service for me!! I have dealt with him several times and EVERY time it is great. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Pawel consistently provides you with great service at Genesis of Naples! Thank you for your continued trust and support.
I have been dealing with this dealership since 2020.
I have been dealing with this dealership since 2020. Since then service has been up and down. This past experience started with calling on 2/24/2025 for an appointment. I finally was able to schedule for 3/25/2025. I was told they would do a diagnostic the next day. Through the next couple of days I would receive a text message informing me they weren’t able to do the diagnostic. This message always ended with a promise of doing the diagnostic the next day. Finally on 4/22/2025 I texted saying I had changed my mind on the service. I mentioned I would be looking at a new purchase, which I did. I am set to return on 4/7/2025 for a follow up test drive. This morning I woke feeling maybe I shouldn’t make this purchase of a Gv80. I am concerned after owning a Genisis and being a returning customer that I would be treated like this. Not a good position to be in! Not a good way to have a customer feel. So I hope you can use this feedback in your course of business. Thank you
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Paul, I apologize for the inconvenience and frustration you've experienced. We value your feedback and are committed to improving our processes to ensure a better experience in the future. If you have any further concerns or would like to discuss this matter more, please feel free to reach out. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
Wonderful experience!
Wonderful experience! We will definitely be back for future purchases. We highly recommend Matthew for a salesperson!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We're delighted to hear that Matthew provided a wonderful experience at Genesis of Naples. We look forward to welcoming you back for future purchases!
Had an appointment for 12:00.
Had an appointment for 12:00. Waited over three hours for an oil change . No one let me know the car was finished. Saw it sitting outside,went to the counter to check out. Waited another fifteen minutes while they tried to find someone to check me out and get my keys. I finally asked a woman setting at another desk if she could please check me out so I could leave. She was very nice and though she couldn't actually check me out she would have someone send me the receipt for the oil change.She kindly gave me my keys and let me get out of there.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us. It's disappointing to hear about the long wait and lack of timely updates you encountered. I'm glad a member of my team was able to assist in getting you on your way, but we apologize for the initial oversight. If there's anything we can do to assist further, please feel free to reach out at any time. Best, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
Mario was great to work with.
Mario was great to work with. He was very available, responsive and knowledgeable throughout the shopping and buying process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kelly, we're delighted to hear that Mario provided such excellent service during your experience at Genesis of Naples. Thank you for sharing this feedback!