Reviews
My experiences over the years have been exceptional.
My experiences over the years have been exceptional. The staff is pleasant, respectful, and well-trained. Jorge is a true professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experiences with us at Genesis of Naples! We're delighted to hear that Jorge and the team have consistently provided exceptional service. We appreciate your support and look forward to serving you in the future!
Very efficient and extremely knowledgeable about Genesis
Very efficient and extremely knowledgeable about Genesis vehicles. Excellent follow through during and post sale. Definitely would recommend his services to my friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear about your positive experience with our team at Genesis of Naples! It's great to know that the efficiency and knowledge met your expectations. Thank you for recommending us, and we look forward to assisting any friends you send our way!
Wonderful service.
Wonderful service. I had discoloration on the silver trim around all of my windows. It wasn't a recall, but they took my car in and replaced all of the trim and now it is all shiny and like new. So happy that they didn't give me a difficult time, just did what they should have.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that the team at Genesis of Naples provided such wonderful service and resolved the issue with your window trim. It's great to know they made the process smooth for you, ensuring everything looks shiny and new again! Thank you for sharing your experience.
My car was received and checked in early then my
My car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch an other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be productive. I also requested aMy car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch a other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be productive. I also requested a loaner car so I can make my appointment and they were out. However, they did cover a Uber round-trip, which I ended up not needing because the car was finished in time I could say that the Hyundai owners may not have experience the same level of care that I did as a Genesis owner. One improvement would be to have a specific check in line for Genesis owners, to expedite everything in advance. The digital interface on the owners app, and also from the dealers app and text messaging works well although an enhancement would be to add an estimated finish time on the text messages as you receive them throughout the process
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Genesis of Naples! We're glad to hear that the service was timely and appreciate your feedback on Wi-Fi connectivity and check-in processes. It's great to know our team accommodated you with an Uber option, even though it wasn't needed in the end. Your suggestions are valuable as we strive to enhance our services for all customers, especially Genesis owners.
Terrible experience!
Terrible experience! Typical used car salesman mentality. No integrity! From the salesman to the sales manager.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jose, I'm sorry to hear about your experience. We strive for integrity and professionalism in all our interactions, so this feedback is concerning. Please reach out if you'd like to discuss further or have any questions. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
Service advisor Jjc was great.
Service advisor Jjc was great. Work was finished right when he said it would be
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Randy, thank you for leaving Genesis of Naples a five-star review. We are happy to hear that Jjc was timely and ensured your vehicle was taken care of.
i was not happy that I had A tire guarantee I informed
i was not happy that I had A tire guarantee I informed the sales that it was in my set of console. He said he couldn’t find it after I paid and left sure enough that was a guarantee he was in there so I have to apply online to get reimbursed for the money all these dealerships want to sell these guarantees but another dealership that you didn’t buy the car I don’t want to represent it or take care of you. Is it my fault that you get a better deal at another dealership close by? I experienced the same problem with Mercedes-Benz cause I bought a new Mercedes-Benz years ago in Fort Myers and got the same type of service in naples I expected more from Genesis. Thank you.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your experience. We strive for seamless service, but most tire guarantees are from the selling dealer and are not honored at other dealerships. Please reach out if you would like to discuss this further. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com
My Service Advisor was great.
My Service Advisor was great. They did regular maintenance and fixed a nagging problem. They kept me informed of the progress. All in all, a good trip to the Service Department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're delighted to hear that our team at Genesis of Naples took great care of your vehicle and kept you informed throughout the process. We appreciate your support!
Nicely done!
Nicely done! Fast, courteous and efficient. . Doesn’t hurt that the coffee is good, too!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate you taking the time to leave Genesis of Naples this awesome review, thank you!
Professional service Good communication I like the
Professional service Good communication I like the reminders they sent a week before the scheduled service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Genesis of Naples! We're glad to hear that our professional service and communication, including the reminders, met your expectations. We look forward to serving you again in the future!