Reviews
Dalton is amazing!
Dalton is amazing! He got me the best interest rate available. My new vehicle is fully protected because he explained all of the warranty options available to me. He gets 10 stars from me!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That’s fantastic to hear! Dalton will be so glad to know his effort and attention to detail made such a difference. We appreciate you sharing your experience and are thrilled you’re enjoying your new vehicle!
I had an appointment at 10 a.
I had an appointment at 10 a.m. but it still took an hour and a half . When I checked out they told me there was only one man working in the back . Maybe that’s customary for a Saturday there . But that was a pretty long wait for an oil change and tire rotation . And none of my tire pressure sensors work now. Three of them worked prior . I had to call back after I had left and realized they weren’t working to be told they tried to reprogram them but couldn’t .
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We’re sorry to hear about your experience and the delay during your visit. That’s not the level of service we strive to provide, and we understand your frustration with the tire sensors not functioning properly after your appointment. Our Service Manager would like to look into this further and help get it resolved—please reach out to us directly so we can make it right.
Valerie was awesome and the dealership was very quick and
Valerie was awesome and the dealership was very quick and professional in completing the deal. Jeep was clean and fully fueled.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re so happy to hear that! Valerie and the team work hard to make every experience quick, professional, and enjoyable. Enjoy your new Jeep!
I take all my automotive needs to walt massy in Columbia
I take all my automotive needs to walt massy in Columbia friendly service with a smile
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad to hear that! It means a lot to know you trust us with all your automotive needs. Our Columbia team will be thrilled to hear your kind words!
I take all my automotive needs to walt massy in Columbia
I take all my automotive needs to walt massy in Columbia friendly service with a smile
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your loyalty and kind words! Our Columbia team takes pride in providing friendly, reliable service every visit. Thanks for choosing us!
Valerie was fantastic to deal with!
Valerie was fantastic to deal with! She helped me get exactly what I wanted! She kept me informed the whole time throughout the buying process and was very accommodating! I was an out of state buyer and they made it very easy! I would recommend everyone to use Walt Massey going forward for any vehicle needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re thrilled to hear Valerie made your out-of-state purchase so smooth and enjoyable! She takes great pride in keeping customers informed and comfortable every step of the way. We truly appreciate your recommendation and are glad we could help you find exactly what you wanted!
I’ve bought 4 cars here in 10 years.
I’ve bought 4 cars here in 10 years. That says it all. They actually care about their customers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate your loyalty over the years! It means so much to know you’ve continued to choose us time and again. Our team takes pride in caring for our customers, and feedback like yours reminds us why we do what we do.
The oil change process went smoothly and the seating area
The oil change process went smoothly and the seating area was nice. My only issue was how long it took. It wasn’t busy at all.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and are glad to hear the process went smoothly and you enjoyed the waiting area. We understand your concern about the wait time and will use your comments to help improve efficiency for future visits.
Very good service and fast!
Very good service and fast! Work done correctly! Due to my schedule, I have dropped in for service and dealer was able to do the work!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to hear our team was able to take care of you quickly and get the job done right! We appreciate your trust and are glad we could accommodate your schedule.
Had a oil change and oil is covered over bottom part of
Had a oil change and oil is covered over bottom part of motor 10/13/25
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about the oil residue you noticed after your service. That’s not the level of quality we aim to provide. Please reach out to our service team so we can take a look and make things right for you.