Reviews
My first time with the Acura service center.
My first time with the Acura service center. I called last night with my “problems” I got an appointment for the next day! Marc was very helpful and amazing! Thanks so much!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Marc to be so supportive during your experience here at Ira Acura Westwood. Please don't hesitate to reach out to us if there's anything more we can do!
Today I went to this car dealership location for my
Today I went to this car dealership location for my repairing service. I was going to do my oil change and 4 wheel alignment but the service sale advisor really did a amazing job for offering me suggestions what I need to be done. He did went over very clearly and concise that I understood and I could add on some extra repairs for my car. This is the best auto repairing service that I ever had received before. He is totally 100/100. His name is Marc Cesare.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Daniel, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Acura Westwood! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent experience overall!
Excellent experience overall! Appreciate the attention, clear communication, and high level of professionalism from the team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
My visit today with Justin was very pleasant and helpful.
My visit today with Justin was very pleasant and helpful. Justin explained everything that was done
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to Justin here at Ira Acura Westwood! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service!
Great service! Very happy with my new vehicle, dealers were super helpful. Car looks great and it was an easy process getting it done. Will come back in future
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Patrick, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
This was then first time I have been disappointed in the
This was then first time I have been disappointed in the service department..I arrived on time for my scheduled appointment and waited outside for 9 minutes to have the door opened so I could bring my car in. Then I waited standing by my car for a service rep who eventually came out took the pictures and left without saying a word. I waited and then asked someone what to do. Then I waited until the service rep was free. I stayed at the dealership while my car was serviced....oil change and tire rotation. After two hours, I paid my bill and left. In the parking lot I received a message that my car needed an additional repair and to make an appointment. It stated I needed to replace a wiper insert. Since I was sitting in the lounge I believe it would be easy to just ask me to ok a minor repair. Now I have to make an additional round trip.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Joseph Sacchetii General Manager Ira Acura Westwood (508) 921-1921 jsacchetti@iraacura.com
Great dealership, I just wish the service was faster.
Great dealership, I just wish the service was faster. I waited four hours for an oil change and tire balancing.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Joseph Sacchetii General Manager Ira Acura Westwood (508) 921-1921 jsacchetti@iraacura.com
Great service.
Great service. Clear communications and loaner car helped. Noah Stern was super helpful and kept checking in with me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass your comments to Noah Stern here at Ira Acura Westwood! We hope you have a great day!
Second time using Acura service dept and they get an
Second time using Acura service dept and they get an excellent rating from me! 5 stars !!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Acura Westwood! We are always more than happy to assist you if anything else comes up. Take care!
Steve is the man and he always come thru for me , he
Steve is the man and he always come thru for me , he truly should be appreciated at Acura IRA
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to Steve here at Ira Acura Westwood! We are always more than happy to assist you if anything else comes up. Take care!