Reviews
I had a wonderful experience here buying my Jeep.
I had a wonderful experience here buying my Jeep. Alex was so personal, professional, and just truly genuine. We really enjoyed working with him. Very thorough and very knowledgeable about my vehicle. Please go see him if you’re looking for a new automobile. I also can’t forget about Tyler the negotiator lol, and the finance director Darlene. Super experience with an outstanding group of people!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your wonderful experience, Angela! We're thrilled Alex, Tyler, and Darlene made your Jeep-buying process enjoyable and seamless. It’s great to hear the team’s professionalism and genuine care shone through. Enjoy your new ride, and we look forward to seeing you again!
Oxmoor completed an oil change for me, they work was door
Oxmoor completed an oil change for me, they work was door quickly and accurately during my scheduled appointment time. The service advisor and the clerk I paid were excellent, nothing remarkable positive or negative about my actual interaction. Only negative is the constant calling from the dealer to completed this survey, three weeks later and they still call me at 7:30PM or later to complete a survey, obnoxious to say the least? Will I get my oil changed again at Oxmoor, most likely ?.
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- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! We're glad to hear your oil change was completed quickly and accurately during your appointment. We apologize for the inconvenience caused by the follow-up calls—it’s certainly not our intention to disrupt your evenings. Your input is valuable, and we’ll take this into account to improve our communication practices. We hope to see you again for your next service!
Alex and Darlene were wonderfully helpful.
Alex and Darlene were wonderfully helpful. Helped us out when we needed a new easier to access vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dennis, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The lady who checked me in ensured i would be called when
The lady who checked me in ensured i would be called when the vehicle was ready, as i informed her i was leaving. No one ever called me so when I returned to the dealer 2 hours later, the desk informed me it had been ready and it was normal for the lady to not call as promised. Did not appreciate the disregard to my time and getting the service completed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize for the miscommunication and the inconvenience caused. Your time is valuable, and this is not the experience we strive for. We'll address this with our team to ensure better communication in the future. Thank you for your feedback.
The Service agent, Adam, was very helpful and explained
The Service agent, Adam, was very helpful and explained everything I did not know about my hybrid.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad Adam was helpful and provided clear explanations about your hybrid. We appreciate your visit!
The Service agent was very helpful and communicated with
The Service agent was very helpful and communicated with me throughout the entire process. She gave honest answers
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad our service agent kept you informed and provided honest answers throughout the process.
Great service and extremely friendly staff.
Great service and extremely friendly staff. Made the process very smooth and easy transaction through the process
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're glad to hear the process was smooth and that our team provided great service. Enjoy your new vehicle!
Completed oil change and didn't place new mileage sticker
Completed oil change and didn't place new mileage sticker on the car so that I could know when my next visit is due. Oil attendant kicked items around in my car. Receptionist is unfriendly and very rude! No customer service skills
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We apologize for the oversight with the mileage sticker and for any lack of professionalism you experienced. Please reach out if there’s anything we can do to improve your experience. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com
My truck has been serviced at this dealership several
My truck has been serviced at this dealership several times and each time has been more than just pleasant. Adam, the service manager is personable yet professional and I have no idea how he keeps up with all he does because I have continued and quick responses to all my text and continued updates and fast service even, when parts are having to be ordered from Chicago. In my opinion, Adam, not just the service keeps me coming back. Thank you very much, Joy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Joy, for your kind words! We’re thrilled to hear that Adam’s dedication and responsiveness have made your service visits so positive. We look forward to continuing to provide the level of service you’ve come to expect.
Went out of there way to work around my complicated work
Went out of there way to work around my complicated work schedule, and completed the service in the time they said it would. First time dodge owner, and not disappointed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're glad we could accommodate your schedule and deliver timely service. Welcome to the Dodge family!