Reviews
My experience was terrible, had some steering components
My experience was terrible, had some steering components replaced then I drove 800 miles and found 3 lugnuts loose on one tire and 1 lugnut loose on another tire that I could turn with my fingers. I tightened them up and found all of the lugnuts were loose and conveniently the tire monitor system is intermittently coming on for the drivers side front tire….weird. I called the dealership to report this and the service advisor sounded like he could care less and was going to have the mechanic call me, why?. Still waiting on that phone call. The steering on my truck still feels loose so I will be taking it to another shop to have spitzers work checked out and to diagnose why the steering is still loose and why, conveniently, the tire pressure monitor system is now intermittently coming on.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Lane, We appreciate your feedback and are sorry to hear you were unhappy with your visit. Our goal is to create a comfortable, hassle-free atmosphere so your experience is unacceptable. Your concerns have been sent directly to the Service Manager in order to be addressed immediately please give us a call at our dealership. Thank you.
Love it.
Love it. Everything in and out was smooth. Luke was my salesman. Super chill guy. No pressure. Thanks again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review! We are so glad that Luke provided you with a smooth and efficient experience. Your satisfaction means so much to us. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
This was the first time we have ever visited a Spitzer
This was the first time we have ever visited a Spitzer dealership, and I have to say this was such an AWESOME experience. From the making the phone call the night before confirming a car was on the lot to being there the next morning and the car was parked out front waiting for us. When we got there we were told we would need to use in house financing but we had already been approved through our bank, the salesperson we dealt with spoke to financing and we were then able to use our bank so our credit did not get pulled again. I will definitely go back in the future!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your amazing review! We are honored that you took the time to visit us, and we are so glad that our team took great care of you and ensured your experience with us was an all-around success. Congratulations on your new vehicle! We wish you the safest of travels until we meet again.
Kendra made me welcome, posted during the service and on
Kendra made me welcome, posted during the service and on my way with efficiency and energy. The waiting area was clean and comfortable. My Jeep looked great when it was done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing the positive experience you had with Kendra. Offering quality and efficient service is so important to us, and we are glad that she provided you with nothing less. It is our pleasure to serve you and your Jeep's needs in any way possible. Safe travels!
Awsome staff helpful gets the issues solved up front on
Awsome staff helpful gets the issues solved up front on pricing and scheduling and wait time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review! Your safety and satisfaction are our utmost priorities, and we are glad that our team got your automotive needs taken care of. Please do not hesitate to give us a call if you ever have any further questions or concerns.
I have used you in the past for my fleet vehicles you
I have used you in the past for my fleet vehicles you have always been kind and courteous and completed the repairs in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent review! We are honored by your continued business, and we are glad that our team consistently takes great care of you. We hope that you continue to choose us for all of your future automotive needs!
I was very happy with Anthony McQueen at the Spitzer
I was very happy with Anthony McQueen at the Spitzer dealership! He was very friendly & helpful. He was attentive to his customers & made us feel at ease. Sure enjoyed doing business with him. I would recommend him to anyone looking for a new car!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ralph, Thank you for leaving Anthony this positive review and recommendation! We are happy to hear that Anthony provided you with top-notch service. It is our pleasure to assist you in any way possible and we hope for an opportunity to work with you again. Safe travels!
I wish I had asked more individuals for their names, but
I wish I had asked more individuals for their names, but every person I encountered at Spitzer of Mansfield was wicked nice. They never give me a hard time when I'm running late to get my oil changed. Tim took the time to answer every single (fairly stupid) question I had, including showing me the location of my windshield washer reservoir... which was super obvious... after also showing me how to open the hood. They even gave my Jeep its first desperately needed bath. I wouldn't take the time to write a novella-length comment if I didn't appreciate their customer service. .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us this excellent review! We strive for 100% customer satisfaction, and we are glad that Tim and the team provided you with the A+ service that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
They where very knowledgeable and friendly.
They where very knowledgeable and friendly. Jonathan was very easy to talk to and deal with
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your positive experience with us. Jonathan will be delighted to hear of your kind words. If there is ever anything more that he and the team may assist you with, please do not hesitate to give us a call.
Great experience the help we got to get what we needed
Great experience the help we got to get what we needed was outstanding. Great service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your 5-star rating! We are so glad that our team took great care of you and made your experience with us an all-around success. We hope for an opportunity to work with you again. Take care!