Spitzer CJDR Mansfield

Kendra was great. They fixed an issue in 2 hours that another shop could not even diagnose after 3 weeks of having my car.

Very easy process. Called ahead about 2 vehicles and scheduled appointment, she had them out front ready for me to look over. Once I made a decision on which truck the paperwork went quickly and was out the door headed home with my new truck. Highly recommended Maria and Spitzer CDJR to anyone for there next vehicle.

I was very impressed with how quickly the serviced my vehicle. I am very happy with the service.

I was happy with the service. The service was completed much faster than I anticipated and I thought the pricing was fair. Best of all, the techs did a good job of not leaving boot prints or dusty finger prints inside the car.

Neglect from Spitzer Management & Alarming Response from Dodge I’m writing this review after a deeply frustrating and disappointing experience with Spitzer Motors of Mansfield and Dodge. My 2023 Dodge Hornet has been at Spitzer since January 14, 2025, for a major electrical issues—specifically, the battery failing to hold a charge. This issue first started in January 2024, and despite several documented repair attempts and over 70 consecutive days out of service and at the dealer, there is still no resolution. What’s even more shocking is the complete lack of accountability from Spitzer’s management team. Communication has been poor, leadership has been unresponsive, and I’ve been left completely in the dark about progress—or the lack thereof. Rather than take ownership or escalate the matter effectively, Spitzer management has simply let this drag on and blamed Dodge Corporate. To make matters worse, I was told that Dodge's position is that the Hornet is only expected to hold a battery charge for one week or maybe two if I'm lucky. That’s completely unacceptable for a modern vehicle, especially one still under warranty with only 13,000 miles. If that is truly Dodge’s stance, it is both alarming and absurd—and it speaks volumes about how seriously they take product reliability and customer satisfaction. As a long-time Dodge customer, this entire experience has been insulting. My Hornet sits at a dealership with no clear path forward. The lack of transparency, urgency, and support from both Spitzer Motors’ leadership and Dodge corporate has been appalling. I cannot, in good faith, recommend Spitzer Motors of Mansfield to anyone looking for responsible service, follow-through, or professional management. And I strongly caution anyone considering a Dodge Hornet. 📅 Update (3/28/25): Spitzer called to say they’re done trying to fix the car. I picked it up. The next day the alarm went off randomly, and now the car won’t start—battery is dead again. Dealer and Dodge have washed their hands of it. Car is not fixed...

The buying experience was great! No hassle, no pressure, no back and forth. I was in and out with a trade, down lay, financing and my new vehicle in 2 hours.

Always friendly, fast, reasonably priced, and close to home. This is my go to dealer for my FCA cars.

Professional, knowledgable, and honest. knew their job customer service oriented, and very friendly Punctual and dedicated

They were very professional and great straight forward answers. They did not sugar coat anything. They were awesome on their price and product. I would highly recommend them and will buy from them again. Very helpful and understanding. Great customer service and support! Keep up the great work!

Best I have ever had!! He had answers to ever question I ask him! He made our trip very pleasant!