Carroll Chevrolet

I purchased a 2023 GMC Sierra from this dealership a month ago and have had issues from day one. Before delivery, I was told the battery had been replaced, and the diagnostic codes were cleared. So I trusted that they had properly inspected the vehicle, especially after multiple times asking the salesperson whether all safety and mechanical checks were part of the pre-sale. Within days of purchasing the truck, an intermittent Electronic Parking Brake warning began appearing. Shortly afterward, a Forward Collision System warning also appeared and now remains illuminated. My biggest disappointment has been the lack of communication. I have called multiple times and was repeatedly told that someone from the service department would call me back. Unfortunately, I never received a callback. Even the sales manager, who was aware of the situation and said they would try to help, has not followed up. I thought I could trust buying a Chevrolet from a Chevrolet dealership but this place obviously isn't to be trusted. I will be filing formal complaints with GMC and FLHSMV due to the sale of an unsafe vehicle.

Dealership did not honor deals, lack of communication between departments, and poor customer service and communication.

I switched to Carroll Chevrolet for my services because my previous dealer wasn't satisfactory. Joe Tantillo is the best Service Advisor I have ever encountered in my years of Chevrolet and Cadillac Service. I felt 100% trust. I will use Carroll Chevrolet and Joe Tantillo for all of GM purchases and Services. Great Service, Great people.

Good service and did it all while I waited and kept me informed of my cars ststis

As long as I have been using Carroll Chevrolet’s services for my car care maintenance, I feel safe to travel near and far. I’ve been with several service advisors and all have treated me well and kept me informed of the repair process. I want to personally acknowledge my service consultant, Kyle Keats for his advice and support. He listened to my concerns, and I was pleased with the outcome.

Had to walk away from a deal due to their dishonesty in what was included in the final tally of fees. When we pointed this out, they "discounted" the price of the vehicle. However, the base price was still $500 higher than where we started. If that's what they do to "save" a deal, will take my business elsewhere. Pop smoke & exfill.

After being in constant contact with Caleb, and telling him that I would be driving down from NC to see the car I was asked to wire a deposit so that it would not be sold prior to me coming the following week.Wired $1000, came down, test drove, family did not feel safe in car at highway speeds. Back in NC called about my refund, I were told that someone from finance would return my call, called the following day and got the run around, Got on Google and left a review about my experience, A response from someone owner/operator stating that someone would call, but nothing. Yesterday, April 23 at 3:31pm. I called them and spoke to Emmanuel in finance and after putting me on hold for about three minutes, he told me that putting my experience with Carroll Chevrolet showed them in a bad way and if I would remove my post that I would get my money. I went into the Carroll website to see what they are all about and to read their statement. After reading I believe Mr John Carroll Starling owner/operator to be a man of great Integrity and I look forward to him handling this matter personally; I promise a post to follow-up and let you know more of my Carroll Chevrolet Experience.

We were treated with the best of professionalism and courtesy through our purchase of our new vehicle. Our salesperson “ Melissa Colon “ was incredible. She was very professional as well as being very polite and patient with us in helping us choosing the vehicle that best met our needs and desires. We would definitely purchase another vehicle from CarrollChevrolet again and would recommend Carroll Chevrolet to our friends. Thank you all for making this an enjoyable experience. John and Lisa Parfitt

Very unprofessional as I was waiting to drop my car off the staff were talking about other customers bragging on being able to tell them the warranty doesn’t cover there problem, staff is always flustered and rude anytime I’ve had to go there for any car maintenance I really regret purchasing a vehicle from Deland Chevrolet

My experience at Carroll Chevrolet was extremely negative due entirely to Dwayne, the finance manager. He refused to show or clearly disclose bank and financing information, even when asked directly. When you’re signing paperwork involving tens of thousands of dollars, that lack of transparency is unacceptable and a major red flag. Instead of providing clear answers, Dwayne relied on evasive responses, pressure tactics, and rushing the process, which made the entire situation feel deliberately deceptive and predatory. No customer should ever be pushed to sign anything without fully understanding where the numbers, rates, and fees are coming from. To be clear, this had nothing to do with the salesperson. James, the sales representative, was excellent — professional, honest, respectful, and genuinely helpful throughout the process. He did his job the right way and deserves recognition for that. Unfortunately, the behavior of the finance department completely overshadowed the experience. I strongly warn others: avoid this Chevrolet dealership if you value transparency and ethical business practices. If you do go, work with James only — and be extremely cautious in finance