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Chapman Dodge Chrysler Jeep Ram

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (544 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (544 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Dodge Chrysler Jeep Ram from DealerRater.

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SERVICE ABOVE AND BEYOND the USUAL

Very responsive "Quick Lane" Group. They were very busy the Saturday I was in and they made me feel I was the only customer they had. The Service Tech I had said it would be 1 and 1 half hours for the service I needed. I told her I was in a hurry and 45 minutes later the service was completed. The service tech was polite and knowledgeable She could be used to teach other tech's the way a service tech should handle themselves with Customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Friendly and knowledgable staff made my visit a pleasant experience. I was in and out in no time at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Teated Like a Guest

the service department is always friendly and helpful ..Ihaven't faced any major problems ..but, If Idid they would be addressed. This agency makes sure if you want to wait for your sevice ..You are comforable and treated like a guest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great servic

from the time I dropped my car off until the time I picked it up. service center kept me informed on every detail what they were going to do and what needed to be done and how much it was. and really truly worked with me. give much thanks to the service center

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Professional service

Prompt service even when I was running late due to flooding road delays. I was able to schedule an appointment for an inspection etc in a very timely manner with Alfredo.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fantastic Experience

Robert, my salesperson, was incredibly helpful. The entire Chapman sales team (Chris Mc. and others) could not have been more accommodating and made what could be a very challenging experience painless and smooth!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Sales Representative

My overall experience here at Chapman was AWESOME !!!! As soon as I walked in I was comfortable. I felt absolutely no pressure from anyone to purchase a vehicle. I actually felt more support from the salesman Chris Hawkins. He was great on helping me track down affordable car insurance that fit into my budget. The staff was extremely informative about any vehicle on lot. Mind you this was my first time ever buying a car. I was nervous at first but the staff here at Chapman were absolutely great, that all those nerves went away. I found the car I wanted, in my budget and it is beautiful. The service staff cleaned the interior of the car and even filled my car with gas. Overall the staff led me to have one of the best experiences of my life and I was glad I could share it with them. THANK YOU !!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

Kenny and Ron were so helpful. They got me the exact vehicle I wanted at the price that worked for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Accomodating and friendly.

I didn't need to make an appointment for an oil + filter change. They were able to rotate and balance the tires as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Love this place!! Quick and easy sales. Friendly!!

Mike Werner, our sales guy, was amazing!! He made everything quick and easy for us. We absolutely love our new Explorer!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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