Reviews
Write a reviewSERVICE ABOVE AND BEYOND the USUAL
Very responsive "Quick Lane" Group. They were very busy the Saturday I was in and they made me feel I was the only customer they had. The Service Tech I had said it would be 1 and 1 half hours for the service I needed. I told her I was in a hurry and 45 minutes later the service was completed. The service tech was polite and knowledgeable She could be used to teach other tech's the way a service tech should handle themselves with Customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Friendly and knowledgable staff made my visit a pleasant experience. I was in and out in no time at all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Teated Like a Guest
the service department is always friendly and helpful ..Ihaven't faced any major problems ..but, If Idid they would be addressed. This agency makes sure if you want to wait for your sevice ..You are comforable and treated like a guest.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great servic
from the time I dropped my car off until the time I picked it up. service center kept me informed on every detail what they were going to do and what needed to be done and how much it was. and really truly worked with me. give much thanks to the service center
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Professional service
Prompt service even when I was running late due to flooding road delays. I was able to schedule an appointment for an inspection etc in a very timely manner with Alfredo.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fantastic Experience
Robert, my salesperson, was incredibly helpful. The entire Chapman sales team (Chris Mc. and others) could not have been more accommodating and made what could be a very challenging experience painless and smooth!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sales Representative
My overall experience here at Chapman was AWESOME !!!! As soon as I walked in I was comfortable. I felt absolutely no pressure from anyone to purchase a vehicle. I actually felt more support from the salesman Chris Hawkins. He was great on helping me track down affordable car insurance that fit into my budget. The staff was extremely informative about any vehicle on lot. Mind you this was my first time ever buying a car. I was nervous at first but the staff here at Chapman were absolutely great, that all those nerves went away. I found the car I wanted, in my budget and it is beautiful. The service staff cleaned the interior of the car and even filled my car with gas. Overall the staff led me to have one of the best experiences of my life and I was glad I could share it with them. THANK YOU !!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
Kenny and Ron were so helpful. They got me the exact vehicle I wanted at the price that worked for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Accomodating and friendly.
I didn't need to make an appointment for an oil + filter change. They were able to rotate and balance the tires as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Love this place!! Quick and easy sales. Friendly!!
Mike Werner, our sales guy, was amazing!! He made everything quick and easy for us. We absolutely love our new Explorer!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
