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Chapman Dodge Chrysler Jeep Ram

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (544 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (544 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Dodge Chrysler Jeep Ram from DealerRater.

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Great dealership

Our sales person, Chris Capen, has been extremely helpful. We appreciate the follow up and assistance with our newly purchased Ford Explorer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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very good service, pleased with outcome

The fact that the problem was corrected. I also had a question once I picked up my car and Mariano was good enough to come out look at my car take it for a test drive and explain the problem to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great maintenance/ service personal

The guys in the Service dept. are great, especially Mariano who is always courteous, very willing to help (even when one of the other service personnel is in charge of my service),not only very nice but informative as well. The guys pulled through for me (thank you management, Mariano, and Rich) with my battery warranty and solved the problem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very patient!

gave me a good price on the vehicle and were fair about my trade. kept me up to date on the build status of my new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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By Far the best dealership all around

I went to several dealers in Pa and NJ looking for my Grand Cherokee with the Luxury package. I was so disappointed in the way I was treated. Chapman was AMAZING! When I walked in the door and Robert Hamill came up to me, he made me very comfortable, knew excately what I wanted and told me he would get it for me...and he did. He was amazing and the reason I ordered the car and waited 2 months...The sale didn't stop after the order either, Robert stayed in touch through it all. Thank you everyone for making this such a great expereince and giving me the best price to make it all possible . I couldn't be any happier...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service and very clean environment

The salesman was patient, polite, informative and not pushy, as well as everyone else I dealt with that day. Very pleasant atmosphere at the dealership, all about excellent service for the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience from start to finish.

Everyone I spoke to from the phone call to set my appointment to the cashier was extremely courteous and knowledgeable. I bought a used truck in 1991 and my new one in 2012 from C&C and I have had nothing but good experience with your dealership... Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great customer service by great workers like Rich.

What I like most about experience is when ever I take my vehicle in for any reason I am always met with a smile and and upbeat energetic person. Everybody that I come in contact with are always smiling and are very helpful with any questions I may have. This past time I came in contact with gentleman by name of Rich. From the time I walked in with my vehicle, Rich was so helpful he answered all my questions I had and let me know of some things that needed done on my car. When my car was ready he gave me a call. I am very happy to know that when my car needs anything done there is people at C&C that I can trust like Rich.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2010 Ford Mustang GT owner

overall the service department was as I expected.. When I made the appointment I asked for a shuttle service home while waiting.. Was not happy about the over 1 hour wait for that.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Customer Service and Clean Facilities

The salesman/mechanics put the needs of the customers first and thats why i get coming back. This is my 4th Ford and I have been a C&C customer since the mid 90"s. Thank You.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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