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Billy Howell Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (455 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (455 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service; very comfortable waiting lounge

Your service department employees are very professional. They serviced my Ford as expected and in a short period of time. I appreciate how well my appointments go. I also really liked the waiting lounge and coffee maker!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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excellent service dept

everyone very knowledgeable and eager to assist - much appreciated; thank your staff in the service dept. for putting up with my calls regarding towing and repairing my daughter's car. I'm in Newnan; she is in Dahlonega. Good to have someone I could trust help us out. My brother, Bill Miller, at AutoNation (Gene Evans Ford) in Union City recommended you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent buying experience at Billy Howell Ford

Doug Bollinger was a pleasure to work with. My wife and I both enjoyed our buying experience on Saturday working with Doug. We purchased a 2014 Ford Escape. Everything went very smooth and efficient. We definitely will recommend Doug and Billy Howell Ford to our friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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GREAT JOB OVER ALL

VERY NICE PEOPLE. TREATED WITH RESPECT. dealership did what it took to get the deal completed. nice and organized dealership.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Billy Howell dealership

They made me at ease immediately. It was a great experience! That's the best dealership I've ever visited! I'd definitely go there again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Service staff was very professional and courteous. The work I had done on my car was completed in a timely manner. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best Dealership Around

The entire experience. From the time Doug introduced himself to the time Bruce signed the papers with me. There was no pressure on me at all. Doug made sure I understood everything there was to know about the car and Bruce made sure I understood everything I was signing. I was treated like a customer and not a number.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service, nice customer waiting area

I really like the redesigned customer waiting area. I brought my laptop and worked while waiting for my car to be finished.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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internet purchase of a Featherlite trailer

Dealing with Mickey Kennedy. I have never met Mickey in person ,just over the phone but he treated me and the deal like I was a long term client. Cannot say enough about his professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Customer Experience

Bruce was very welcoming and made me feel that he wanted my business. The only thing that I expect now is the after sale customer service on the couple of items that we discussed. Brake issue and small dent repair. If we can complete these items - #1 in my book and thank you very much for making my experience a pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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