Reviews
Write a reviewStay away from the service department!
Stay away from the service department! They do not care about you or your vehicle they just want to get as much money as they can out of you! I have had multiple problems with their service department! They replaced a mirror with a broken one; I came back two hours later and they accused me of prying on the mirror causing it to break! They refused to take the mirror off and give me the money back but they offered to replace the mirror but they were not going to do anything to make sure it works! They also made sure to throw it in my face multiple times how they are being so "gracious" for replacing it after "I broke it" Before this I have taken in another vehicle to have one window fixed (all other windows were working when I came in) I left with none of my windows working and they told me that when I got there none of them were working (I showed them what my window was doing which means they were working) they offered to diagnose the problem for another $100 additional to what I already paid to have my one window fixed. This place just doesn't care! Their managers are a joke! Their service wait time is awful! Most likely you'll walk out with more problems than you walked in with! I rather pay double getting my car fixed elsewhere than giving these people another penny!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to bring your experience to our attention. We are happy that you thought of us for your service needs, and we hope to continue to have the opportunity to take care of you in the future. Every customer's experience and satisfaction are extremely important to us, and it is unfortunate to hear that you had a disappointing service visit. We appreciate you bringing this to our attention and would like the chance to speak with your directly in order to grow our dealership in a more positive direction. Please contact me directly if you would like to speak further on this matter. Regards, Brenda Howell - bhowelllaye@howellford.com
Excellent Customer Service
I liked that Joe understood my needs first. I also very much appreciated Dudley. I went to my bank for a pre approval just to know where I stood. Dudley was able to beat that interest rate saving me almost $2000 over the life of the loan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, thank you for acknowledging our salesmanship and expressing your loyalty with this glowing 5-star review! At Billy Howell Ford Lincoln, we value the time customers invest with us and that's why our efficient team works together to provide the best customer service possible. Joe and Dudley are essential members of our team, and they will be thrilled to hear of your kind review. We look forward to working with you for many years to come. Best Regards, Brenda Howell, bhowelllaye@howellford.com
Wonderful Car Buying Experience!
We showed up just hours before closing on the day before Thanksgiving. Expecting that all would be ready to head home, we were pleasantly surprised with the reception we received. Our sales consultant, Ron Williams, was professional, courteous, and friendly, making the process of finding a vehicle an enjoyable experience. Dudley Bentle, the finance manager was extremely helpful in securing financing. A great big Thank You for making what is usually a very difficult decision and experience an easy one! It is clear that the people at Billy Howell Ford care about their customers. ~Elizabeth M.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Elizabeth, thank you for acknowledging our salesmanship through this rewarding review! At Billy Howell Ford Lincoln, our knowledgeable and professional staff works very hard to make car-buying easy. Our team was able to show you that during the purchase of your new vehicle and this pleases us immensely! We look forward to working with you for many years to come. Sincerely, Brenda Howell, bhowelllaye@howellford.com
Awesome dealership! Kind and caring people
These people really care about you! One other competitors wouldn't take the time with us and told us false information so they lost our business! Thanks for all the correct information and caring that will help build up my daughters credit! Y'all are awesome!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for this incredible review, Janice. We take pride in having team members who focus on providing our customers with nothing but the best. We're dedicated to delivering impeccable customer service to each and every guest that walks onto our lot. I am glad to know that your experience with us was so positive! Best Regards, Brenda Howell, bhowelllaye@howellford.com
great service
Randy ? our salesman came in on his day off to help get us into a new car after we had trouble with our old car. this was a last minute life saver. he always makes himself available and his customer service is second to none
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
On behalf of everyone at Billy Howell Ford Lincoln, I would like to thank you for this review. We are dedicated to providing outstanding customer service and we are happy to know you have noticed and appreciate our efforts. Thanks so much for reaching out to us and sharing your experience. Your business and trust is greatly appreciated. We'll see you next time! Sincerely, Brenda Howell, bhowelllaye@howellford.com
Wonderful and honest buying experience.
I was greeted as an old friend. I called before I went to the dealership and after deciding (on the phone) on a car that met my expectations they had most of the paperwork finished and waiting on me. All at the dealers were friendly, helpful and very efficient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate you taking time to write this great feedback about our dealership, Bruce! We focus on providing prompt service as well as being friendly and professional. It's great to know that our team has been able to achieve just that for you! If you have any concerns, or even just a question, please come back to see us anytime. Best Regards, Brenda Howell, bhowelllaye@howellford.com
Excellent Experience
Jim was friendly, knowledgeable, listened and absolutely no "PRESSURE". These attributes and the Technology Ford has invested converted a lifelong GM person to a four letter word "FORD". I would recommend Billy Howell to my friends and neighbors.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that Jim was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience with Billy Howell Ford Lincoln; we hope Jim has converted you to a lifelong Ford owner! Well see you next time. Sincerely, Brenda Howell, bhowelllaye@howellford.com
Average experience
Right from the initial inquiry to test drive to booking, all was fine except for the day of delivery. I was made to wait and finally left with the car with no demo or even the least information. Bit dissappointed as it did not make me feel great on the day of delivery.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to leave this feedback. I'm glad that you enjoyed the experience of purchasing your new vehicle. However, I am sorry that your delivery and follow through weren't as acceptable. Customer satisfaction is our top priority and it displeases me that your experience was less than perfect. If you would like to further discuss your visit, please give us a call at your earliest convenience. Sincerely, Brenda Howell, bhowelllaye@howellford.com
Customer experience
Salesman was low key and very knowledgeable and friendly. No high pressure at all. Allowed my wife and I to weigh our choices of vehicles and options without influence. He let the vehicle sell itself with just the right amount of guidance.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review David. The experience you had is the kind we are striving every day to give to our wonderful customers. Enjoy your vehicle! Dan Hayward New Car Sales Manager
Great service. Quality used car.
Trustworthy and valued my overall business. I actually really enjoyed the coffee machine. I felt valued that Corey offered me a bottled water and when he called me he immediately made a counter offer on the car and that showed he wanted my business. Regardless if I could get a better deal elsewhere I knew I could rely on the dealership for further auto purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Sean for the great review. We DO value your business and hope you can refer others to do business with us. Corey does a great job for us and I know he appreciates the kind words. Dan Hayward New Cars Sales Manager