Joe Machens Ford

This was my first time using the service department of this dealership. I'm very pleased with the service and will use it again in the future.

All my experiences with Quick Lane have been very positive. They are thorough and express concern for my time and the end product of their service. They offer a shuttle service if you don't have time to wait. I will continue to take my cars to them for service.

This is the 4th car we have purchased from Joe Machens in Columbia. We always ask for Bruce Mulnix and he always makes the process easy.

We hadn’t been to Joe Machens since the early’80s when we had a bad experience. We’re glad we gave them another chance. They went out of their way to make this purchase an easy experience. Everyone was friendly and helpful.

Quick lane is a little slow but over all did a good job Not real found moving the customer service desk

Purchased new F-350, F-450 & a pre-owned F-450 here all within about a year. (Lots of $ on high end trucks). Latest F-450 is a gas engine & quickly realized I need to be back in diesel. I called my salesman (Eddie) several times on trucks I see pop up on the website & basically have to beg for a callback…. Kinda sad I have cash in my pocket to spend & can’t even get the courtesy of a call back. It’s not like I am buying Focus’s here…. Oh well, off to the next Ford Dealer.

We've been thinking about dealing with Joe Machens Ford, Columbia for some time. We were told to go see Kelly. It couldn't have gone any better!!! I'd give him 101 stars if I could. I'd even pay more money just to deal with Kelly, bc I don't want the hassle of dealing with anyone else! We have told old friends and neighbors to just bypass JC and head to Columbia. Hopefully he is still there next time we or our friends are in the market. I'll probably stop buying cars if he's not around. The only complaints I have are that the new Explorer wasn't as detailed as I would have expected on a $50k vehicle. And finance took forever to get me in and processed, they didn't seem that busy.

6th new vehicle we've bought from the Machens team. Thanks for years of great service.

Great customer relations and very attentive from your service rep to the mechanic! Big thanks for getting me a loaner car!

Jim, my body shop advisor, went above and beyond my expectations getting my Volvo repaired and back to me in an expeditious fashion. Highly recommend, ask for Jim Potucek.