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Joe Machens Ford

(1,136 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–5:30pm
Tuesday 8:00am–6:00pm 7:00am–5:30pm
Wednesday 8:00am–7:00pm 7:00am–5:30pm
Thursday 8:00am–6:00pm 7:00am–5:30pm
Friday 8:00am–7:00pm 7:00am–5:30pm
Saturday 8:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2015 state dealer award
View 5 awards
2015 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 710-3134 (888) 710-3134
Used (888) 337-5756 (888) 337-5756
Service (877) 611-9948 (877) 611-9948

Reviews

(1,136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Machens Ford from DealerRater.

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Duron was patient and kind and helped figure out

Duron was patient and kind and helped figure out financial package that we didn't understand. Jordan set up our cell phones in the vehicle. We realize we have to use the technology to really understand it but I am very intimidated by it all and alarmed that so much learning is done on the screen. Both Duron and Jordon were very friendly and receptive to letting us call with questions. My husband and I both realize we should probably have had one of our children help us make such a big purchase.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The entire staff starting my salesman, Jason Lane, did an

The entire staff starting my salesman, Jason Lane, did an outstanding job. I absolutely love my car so far. The staff was very considerate.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Marc was so extremely helpful in helping us wade through

Marc was so extremely helpful in helping us wade through the paperwork. He was very polite and respectful and was a true gentleman.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Easy to work with, quick process, great communication.

Easy to work with, quick process, great communication. The salesman wasn’t pushy but very informative. My second vehicle I have bought from them.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent service.

Excellent service. Staff was friendly and very knowledgeable. Service was top notch from the very beginning. I wouldn’t shop anywhere else.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I feel 6 hours was too long to drive two cars then pay

I feel 6 hours was too long to drive two cars then pay cash for one, but a good experience over all. The service dept. didn't do what they were supposed to though.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Top notch customer service purchasing a new vehicle.

Top notch customer service purchasing a new vehicle. I was in/out in less than 2 hours. . I highly recommend shopping here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Brandon Jones was awesome.

Brandon Jones was awesome. He made the car buying experience pleasant and not stressful at all! Thanks for making my car dreams come true Brandon!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Had an amazing car buying experience.

Had an amazing car buying experience. Was very fair on our trade in. We walked away knowing we would definitely be back for our next purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Carson was such an amazing help in getting me in a

Carson was such an amazing help in getting me in a vehicle I wanted and what I could afford. I was in and out in less than an hour! I highly recommend and have been a loyal customer for 20 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.