Reviews
Buying a new vehicle at Mike Castrucci Ford of Alexandria
Buying a new vehicle at Mike Castrucci Ford of Alexandria was a very simple and straightforward experience . . . and an enjoyable one too. Rob Canfield did a great job guiding us through the process of buying a new 2025 Ford Bronco. Jeff Brown was very pleasant and helpful in signing necessary financial documents. And Kenton Shoemaker was very helpful when we started our search by looking at Castrucci's used car selection. We are very pleased with the whole process. Thank you!
Buying a new vehicle at Mike Castrucci Ford of Alexandria
Buying a new vehicle at Mike Castrucci Ford of Alexandria was a very simple and straightforward experience . . . and an enjoyable one too. Rob Canfield did a great job guiding us through the process of buying a new 2025 Ford Bronco. Jeff Brown was very pleasant and helpful in signing necessary financial documents. And Kenton Shoemaker was very helpful when we started our search by looking at Castrucci's used car selection. We are very pleased with the whole process. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This dealership truly made it easy and quick to buy a
This dealership truly made it easy and quick to buy a used car. They have a dedicated group and building for used vehicles. The salesperson was Brent Hensley and he was very friendly, helpful, knowledgeable, and strait forward. Tom Sparrow is the manager and ensured that everything was no nonsense and focused on reaching a fair deal we could all feel good about. You will be surprised how easy and fast it is to buy in person with them. And, Stanley in Finance was just as enjoyable to work with and made it a simple process. Plus they helped me to easily arrange to have the car checked out by my local mechanic before buying. You will really enjoy buying a car from them and feel good about it when all said and done. These guys are doing all the right things in selling you a used car. What a great experience!
This dealership truly made it easy and quick to buy a
This dealership truly made it easy and quick to buy a used car. They have a dedicated group and building for used vehicles. The salesperson was Brent Hensley and he was very friendly, helpful, knowledgeable, and strait forward. Tom Sparrow is the manager and ensured that everything was no nonsense and focused on reaching a fair deal we could all feel good about. You will be surprised how easy and fast it is to buy in person with them. And, Stanley in Finance was just as enjoyable to work with and made it a simple process. Plus they helped me to easily arrange to have the car checked out by my local mechanic before buying. You will really enjoy buying a car from them and feel good about it when all said and done. These guys are doing all the right things in selling you a used car. What a great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best dealership in Kentucky very friendly they put you in
Best dealership in Kentucky very friendly they put you in what you want not what they want it's hard to find a dealership like mike castrucci. Go see Russell he will help you get a new car with no worries. Thank you for all you do
Best dealership in Kentucky very friendly they put you in
Best dealership in Kentucky very friendly they put you in what you want not what they want it's hard to find a dealership like mike castrucci. Go see Russell he will help you get a new car with no worries. Thank you for all you do
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We worked with Alex Biddle who was kind and understanding
We worked with Alex Biddle who was kind and understanding when we took a test drive and didn't get back to the dealership until well after closing. We thought they were open till 6pm, when they closed at 5pm. We returned a week later to lease the vehicle we test drove and Alex was wonderful to work with on the lease as well! We will definately ask for him when we come back!
We worked with Alex Biddle who was kind and understanding
We worked with Alex Biddle who was kind and understanding when we took a test drive and didn't get back to the dealership until well after closing. We thought they were open till 6pm, when they closed at 5pm. We returned a week later to lease the vehicle we test drove and Alex was wonderful to work with on the lease as well! We will definately ask for him when we come back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This service department is fantastic.
This service department is fantastic. Ken Klotter is professional, friendly and is great to work with! I highly recommend!
This service department is fantastic.
This service department is fantastic. Ken Klotter is professional, friendly and is great to work with! I highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I live near Columbus and the drive to Mike Castrucci Ford
I live near Columbus and the drive to Mike Castrucci Ford in Alexandria was well over 2 hrs. I’ve been searching for a Ford F250 diesel 4X4 with a front bench seat, less than 200k miles and under $15K. Needless to say the search continued for over 10 months. The truck I was looking at was a 2009 F250 with 118k miles and all the must-haves I mentioned. It was initially over my budget but we came to a very fair price and I drove it away! Brent was honest, direct and very professional. I’ll be back again in another 300,000 miles. Thanks guys! -Bryan
I live near Columbus and the drive to Mike Castrucci Ford
I live near Columbus and the drive to Mike Castrucci Ford in Alexandria was well over 2 hrs. I’ve been searching for a Ford F250 diesel 4X4 with a front bench seat, less than 200k miles and under $15K. Needless to say the search continued for over 10 months. The truck I was looking at was a 2009 F250 with 118k miles and all the must-haves I mentioned. It was initially over my budget but we came to a very fair price and I drove it away! Brent was honest, direct and very professional. I’ll be back again in another 300,000 miles. Thanks guys! -Bryan
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great people who provided great support through the
Great people who provided great support through the buying process. Ty hey make buying a new car a pleasurable experience.
Great people who provided great support through the
Great people who provided great support through the buying process. Ty hey make buying a new car a pleasurable experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great friendly service!
Great friendly service! Listened to what I wanted and made it happen quickly for me. I was in and out and thoroughly enjoyed the experience.
Great friendly service!
Great friendly service! Listened to what I wanted and made it happen quickly for me. I was in and out and thoroughly enjoyed the experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They would not work with the price of my trade in and
They would not work with the price of my trade in and gave me way less, when I went to sign the paperwork.
They would not work with the price of my trade in and
They would not work with the price of my trade in and gave me way less, when I went to sign the paperwork.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Roger was very easy to communicate with and accommodating
Roger was very easy to communicate with and accommodating of our travel time and needs vs. dealer normal timeline. He made the overall deal making /haggling process simple and got us sorted past their normal duties. A+
Roger was very easy to communicate with and accommodating
Roger was very easy to communicate with and accommodating of our travel time and needs vs. dealer normal timeline. He made the overall deal making /haggling process simple and got us sorted past their normal duties. A+
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car