Reviews
Write a reviewFord f150
Sales person Eloy Garza was great,has a good personality, very helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jackie! We are glad that you enjoyed working with our staff. Thank you for your feedback.
Excellent sales service
Excellent sales service. I'm so happy with my new car Thank you for all your help. Great team. Thank you so much!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are ecstatic to hear that you were pleased with our service, Soraya. Please don't hesitate to give us a call if there is anything we can do for you. Safe travels!
Great services great facilities Great sAles rep
Everything was excellent best sales representative enrique torres best experience ive had in a dealer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Enrique Romero, Reviews Ford F-150 from ViVa Ford
Maria Dominquez meet us quickly and with a smile. She was very knowledgeable and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you had such a positive experience with us, Enrique! Thank you for this feedback!
Great Service
I took my F150 in because it didn't sound right to me, it turns out it was me not my truck. Sorry for any inconvenience, but thank for your professional attitude an Dr service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Hope you're enjoying your vehicle, and as always, drive safe!
disorganized
Recently traded in my 2013 Chevy Sonic for my new Kia Soul and it was a very stressful experience. This was my second time buying from this dealership so i assumed the second experience would be just as easy and wonderful as the first but it waz the opposite. When test driving my Kia i had informed that i was interested in purchasing but did not like the odor expelling from the air conditioning or the alignment on the wheels , which defi itly needed to be fixed as the steering wheel was behind in rotation by a ful 1/4. It was agreed that it would be fixed while signing the purchase order. Two days after signing and having my bank tranfer the funds, my car was still in the shop. My sales rep assured me that it would be washed detailed and fixed. When i finally picked it up the only repair made was the alignment. I had to schedule another day to have my car washed detailed, have 5 gallons of gas put in and have the odor removed. I took another day off of work to sit in the lobby waiting hours to take my car home knot to find out that it was only washed and vacuumed. The odor was still there and i revieved my vehicle with less gas than when i dropped it of. At this point i am done tryong to recover everything that was promised during signing. Picking up my plates will be the last time o will be back at this dealership which is a shame since my first experience a year ago was so great.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you, Melanie, for your valuable feedback. Our team strives to maintain excellent business relations and provide quality services to our customers at Viva Ford. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at your earliest convenience to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Service Department
The wait to change my oil was a little lenthy. Other than that all went very well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terrible & Expensive service
My time is not worth it. I'll never take my car to Viva nor recommend them
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Arturo, for leaving us this response. We strive to maintain excellent business relations at our dealership. Please call our General Manager directly at (915) 834-2800 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Ford Mustang Recall
Excellent service and delivery of my car as promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fantastic service
Just purchased a 2017 Ford Escape. Thank you Saul Tena for your assistance and making this purchase an excellent experience and will greatly recommend. Thank you Viva Ford! Mo
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase